SalahEddine Hanaoui

ServiceNow Technical Consultant @ UX4MATION

About

🚀 Empowering Businesses with ServiceNow! From mastering the fundamentals to delivering tailored solutions, I am passionate about optimizing IT processes and driving digital transformation through ServiceNow. With 5 certifications under my belt (CSA, ITSM, SPM, CAD, CSM), I’m committed to leveraging this dynamic platform to tackle complex challenges and create impactful solutions. Let’s connect and explore opportunities to innovate together! Feel free to reach out at salaheddine.hanaoui@ux4mation.com.

Country

Morocco

City

Casablanca-Settat

Industry

Computer Software

Skill

ServiceNow, Information Technology, Management Consulting, IT Transformation, Digital Strategy, ITConsulting, DigitalTransformation, Teamwork, Analytical Skills, Agile Methodologies, Presentations, Java, Spring Boot, Angular, Creative Problem Solving, Customer Service, Customer Support, Jenkins, Docker Products, Sonarqube

Experience

ServiceNow Technical Consultant

UX4MATION

2024-2 - Present · 2 yrs 8 mos

Casablanca-Settat, Morocco

-Implemented the Interaction Management module to improve front-office request handling -Implemented the Problem Management module end-to-end -Customized core ITSM modules: Incident Management Change Management Request Management -Performed both RUN (production support, bug fixing, enhancements) and BUILD (new features, implementations) -Developed ServiceNow solutions using: Business Rules Client Scripts UI Policies Script Includes Flow Designer -Configured forms, lists, notifications, and access controls (ACLs) -Built and maintained Service Catalog items with dynamic behavior -Supported UAT, defect resolution, and post-deployment fixes -Collaborated closely with functional consultants and client stakeholders