Sakshi Dhingra

• 24x7 incident monitoring and troubleshooting through PagerDuty in production & staging Kubernetes clusters. • Service promotions and new service onboarding through JIRA in internal, staging and production cloud environments. • Monitoring observability stack (Grafana, Prometheus) and collect metrics to gain visibility and troubleshoot issues. • Proactively monitored and maintained customers' network infrastructures through Best Configuration Practices, Software Risk Analysis and Security Vulnerability Checks, ensuring optimal performance and swift resolution of is-sues in switching and routing protocols, including but not limited to BGP, OSPF, DHCP, DNS, IP, STP, HSRP, ARP, NAT, EtherChannel, VTP, VLAN, and VRF on Cisco IOS. • Spearheaded network architecture transformations, planning and designing migration strategies to transition legacy infrastructures to modern, software-defined networking (SDN) solutions, ensuring seamless operation and scalabil-ity. • Conducted in-depth testing and replication of customer scenarios on Cisco DNA-Center to facilitate smooth migra-tion and enhance networking performance. • Developed automated health audits and reporting tools for DNA Center using Python, Bash scripting, Postman, and REST APIs, enhancing operational efficiency and reducing manual overhead. • Rigorously tested and validated networking features (BGP, OSPF, STP, DHCP, etc.) and created detailed intellectual capital (IC) documentation to drive improved deliverables and customer satisfaction. • Acted as a trusted advisor to over 10 major enterprise customers, understanding their business needs, providing tailored solutions, and delivering valuable recommendations that drove business results. • Lead business discussions and presentations, consult and recommend software and hardware solutions to increase efficiency in network. • Point of contact for Corporate Social Responsibility (CSR) activities

- Working knowledge : - 3G, 4G, LTE and 5G. - Routers, switches