sakhiwo titus

Train junior staff Monitoring case load Investigate internal and external fraud incidents Gather and provide factual evidence for prosecution and for internal disciplinary hearing Conduct interviews and take suspect statements Identify and make follow ups on cases within the prescribed time Analyze and verify data to resolve fraud related queries Provide weekly and monthly statistics Research on fraud typologies and provide training to Easyplan branches Assist in the compilation of training manuals for Easyplan consultants on fraud detection and prevention methods

I worked as an American Express & Visa/Master Card Fraud Analyst at the Card Risk Department. At times I worked as an Assistant to the Manager in cases when she was not around. My duties were to mitigate and prevent more fraud being perpetrated on client’s credit card through OTP and Prism. Also worked as an Assistant to the Card fraud Manager regarding rules and regulation for Visa and Master card Associations. Provided assistance for Arbitration and Pre-Compliance cases arising from chargebacks done. Ensuring financial recoveries as a result of fraud loses through chargebacks and pre-arbitration and pre-compliance. Ensure that a premier client service is provided by managing cards in which fraud was done. I also reconciled accounts and hot card listing cards in which fraud was done. Liaised with local merchants, foreign and local banks on fraud issues perpetrated to our client’s accounts and also for sharing knowledge to curb fraud.

I worked at NEDCOR Bank Limited as a Chargeback Analyst. I dealt with credit card queries from cardholders. I also dealt with suspense accounts and other administrative duties when I started working in 2002 September. In 2002 I worked as an assistant to the Course Co-ordinator and Student Advisor at the University of the Witwatersrand. I assisted the course co-ordinator in organising academic functions for the Graduate School and also other administrative duties. I left as I was servicing my bursary. In 2002 I also worked at Wits University as researcher and focus group facilitator. It was researches were I was doing individual and focus group interviews. At the same time I also participated in doing life history interviews. In 1996, 1997, 1998, 1999 and 2000 I worked at Ackermans as a floor assistant and also did stock taking. I assisted customers and also packed clothes. Reason for leaving, the job was a temporal for December Holidays.