Saken Bagayev

Organazing business processes in the most efficient way to boost productivity and sales. Responsible for building sustainable business solutions to increase Net Income and focus on delivering long-term business opportunities.

Organizing and maintaining efficient Delivery processes to B2B customers where METRO earns 70% of its revenue. Responsible to transform processes with focus to wholesale and bulk sales using set of operational excellence KPIs along with integrating digital solutions to enable sustainable growth and business development together with excellent service level. Oversee the complete operation of the organization in accordance with the direction established in the strategic plan which includes operations, sales & marketing, engineering, Finance, HR, and IT. Accomplishments: Conducted several tenders and purchased commercial trucks and delivery equipment. Invented a planning tool which calculates required resources depending on quantity of orders in delivery. Organized complex truck repair and maintenance program; Improved quality of reporting, analyses and defined relevant set of actions with corrective measures.

Managed a team of 150 people in 12 000 sq.m building with assortment range of 25 000 SKUs and served more than 700 customers on a regular basis, including 25 My Mart convenient shops, 450 famous Hotels and Restaurants, 5 Industrial Caterings feeding Mining camps of 2 000 people 5 times a day and 125 International Fast Food chains and restaurants such as KFC, Burger King, Hardees’, Costa Coffee, Pizza Hut, Starbucks in compliance with international quality management standards of HACCP, ISO 9001 and Food Defense requirements. Ensured safety, quality and productivity goals are achieved along with analyzing performance variances in order to identify route cause and corrective action. Accomplishments: Introduced and implemented the concept of Continuous Improvement which helped to reduce transportation costs over 200 mln kzt within 1 year. Integrated tech-first processes to help in planning picking route and stock location management by introducing Mobile picking and Traceability tools designed to implement FIFO principle. Optimized productivity by 25% thru effectively cross-coordinating multi-leveled staff support, increased engagement rate for 7% from 78% to 85% within 6 months and increased employee Net Promoter score to 68% during role.

Managed team of 4 people to lead FSD project, standardize processes, solve issues in delivery and work on complaints from customers to bring service level by 95% via adopting best experiences from other METRO countries and integrate digital tools in operations. Reported to CEO and Head of Operations. Accomplishments: Promptly changed warehouse layout, including construction works, implemented new organizational structure and optimized schedules to implement lean processes. Solved issues with Cold Chain management, limited space and pre-picking of frozen goods. Eliminated late deliveries to customers and increased truck saturation for 30%. Executed transparent cost allocation for transportation costs and implemented control points in the process. Prevented theft organized by warehouse manager and inefficiency in hiring trucks and labor. Encountered with disruptive actions and opposing opinion against changes and innovations.

Managed internal audit team of 4 people to execute Internal Control System (ICS) according to Governance, Risk Management and Compliance (GRC) to minimize the company risks. Reported to Board of Directors and CEO. Implemented internal audit program in different departments and processes. Accomplishments: Investigated over 50 fraud cases and incidents for total amount of 400 mln KZT, prepared reporting to Board of Directors with follow up recommendations and loss prevention solutions. Revised the logic for discount procedures where EBITDA effect was +185 mln kzt within a year.

Reported Board of Directors and CEO on performance of operations KPIs’ in stores and warehouses. Analyzed and assessed the effectiveness of all existing operations, including stock control, check out, returns and inter-store transfers between store and distribution centers. Prepared schedules of interim, monthly, annual stock take schedules and coordinated execution of inventories as per schedule. Detected anomalous margin, mistakes and technical failures in the system and reporting to inform respective department to correct, eliminate or mitigate further mistakes in the future. Accomplishments: Conducted Internal Audits of business processes, coordinated annual stock inventories, analyzed stock movements and discounts. Consulted various departments on new projects to consider implications and to enhance productivity, including Training, Workforce management, Project Management and maximize results in Operations. Revised and updated Standard Operation Procedures (SOP), improved set of logic and formulas in reporting, draw schemes of business processes in Microsoft Visio and eliminated inefficient processes in stores and in support office.