Sajmir Sulaj

Field Operations Supervisor @ Telelink Infra

About

Experienced Field Operations Supervisor with a demonstrated history of working in the telecommunications industry. Skilled in supervising and coordinating field technicians for ADSL, GPON, and telephony services. Proven track record in managing field operations, ensuring compliance with industry standards, and resolving technical issues efficiently. Adept at implementing new technologies and optimizing network performance. Strong background in both mobile and fixed-line networks, with extensive experience in various regions across Albania.

Country

Albania

City

Tirana

Industry

Telecommunications

Skill

Field Operations, Field Coordination, Fiber Optic Networks, EPON, Asymmetric Digital Subscriber Line (ADSL), Gigabit-Capable Passive Optical Network (GPON), LTE, Telephony, Radio Frequency (RF) Engineering, Mobile Networking, Project Management

Experience

Field Operations Supervisor

Telelink Infra

2024-5 - Present · 2 yrs 5 mos

Krujë, Durres, Albania

- Supervise ADSL, GPON, and telephony technicians for projects with One Albania, covering the Kruje area. - Coordinate and manage field operations to ensure efficient installation, maintenance, and repair services. - Monitor technician performance, providing training and support to maintain high service standards. - Ensure compliance with company policies and industry regulations. - Address and resolve technical issues, ensuring minimal disruption to services.

Field Operations Supervisor

Makhes Group

2022-10 - 2024-4 · 1 yr 7 mos

Tirana, Albania

- Supervised ADSL, GPON, and telephony technicians for projects covering Albtelecom Sh.a. - Coordinated and managed field operations to ensure efficient installation, maintenance, and repair services. - Monitored technician performance, providing training and support to maintain high service standards. - Ensured compliance with company policies and industry regulations. - Addressed and resolved technical issues, ensuring minimal disruption to services.

Mobile Network Implementation Engineer

ALBtelecom Sh.a

2010 - 2022 · 12 yrs

Tirana, Albania

- Worked on the implementation of technology and investment projects for the mobile network of Eagle Mobile Albania. - Traveled to various cities across Albania to investigate and resolve issues with 4G antennas. - Installed and configured new devices on antennas to enhance network performance and reliability. - Assisted in planning and coordinating network upgrades and expansions to support growing demand. - Collaborated with cross-functional teams to ensure seamless integration of new technologies.

Field Operations Supervisor

ALBtelecom Sh.a

1994 - 2010 · 16 yrs

Laç, Lezhë, Albania

- Supervised and coordinated the activities of field technicians responsible for the installation, maintenance, and repair of ADSL and telephony lines. - Ensured compliance with company standards and safety regulations. - Monitored and evaluated technician performance, providing guidance and training as needed. - Managed scheduling and resource allocation to optimize service delivery and minimize downtime. - Liaised with customers to address service issues and ensure satisfaction.