Sajid Ahmad Peer

ITSM LEAD @ Expedia Group

About

Experienced senior operations with a demonstrated history of working in the Expedia, Bombardier Transportations, and Aon Hewitt Organization. Skilled in Incident Management, Network Operations Center, Service Operations and Technical Support. Strong operations professional with a Bachelor of Engineering (B.E) focused in Computer Science from MIET Jammu - Jammu & Kashmir.

Country

India

City

South Delhi

Industry

Information Technology & Services

Skill

Incident Management, ITIL, Vendor Management, Service Delivery, Team Management, Linux, IT Service Management, Unix, Unix Shell Scripting, Sla, Disaster Recovery, BMC Remedy, IT Operations, Data Center, TCP/IP, Technical Support, Network Administration, Hardware, System Administration, Management

Experience

ITSM LEAD

Expedia Group

2018-2 - 2024-5 · 6 yrs 4 mos

Gurgaon, India

Major Incident Manager

Expedia Group

2018-2 - 2024-5 · 6 yrs 4 mos

Gurugram, Haryana, India

- Provided support and guidance to colleagues to maintain a collaborative work environment. • - Managed incidents to ensure adherence to the Major Incident Progression Timeline (MIPT). • - Coordinated with resolver teams, third-party vendors, and in-house teams for quick and efficient recovery. • - Prepared and presented post-incident reviews to leadership for identifying improvement areas. • - Approved global changes by collaborating with application teams. • - Reduced MTTR by facilitating early detection of outage causes