Saji Antony

• Oversee all outlet operations to ensure smooth and efficient service. • Monitor daily sales, inventory, and staff performance. • Ensure compliance with company policies, health, safety, and hygiene standards. • Coordinate with suppliers and other departments for stock and maintenance needs. • Develop and implement strategies to increase sales and profitability. • Monitor revenue targets, control costs, and manage budgets effectively. • Analyze sales trends and customer feedback to identify areas for improvement. • Ensure excellent service standards and customer satisfaction. • Handle customer complaints professionally and resolve issues promptly. • Maintain a welcoming environment that enhances the guest experience. • Recruit, train, and supervise outlet staff. • Schedule shifts and assign duties to maintain adequate staffing levels. • Motivate and monitor staff to ensure consistent performance and teamwork. • Manage inventory levels, order supplies, and minimize wastage. • Conduct regular stock checks and ensure proper storage and documentation. • Coordinate with the purchasing department to maintain cost efficiency. • Prepare daily, weekly, and monthly reports on sales, expenses, and performance. • Maintain accurate records of staff attendance, payroll inputs, and inventory. • Provide management with insights and recommendations for outlet improvements.