saira mandalia

* Recorded employee information onto the charity's database. * On-boarded volunteers. * Prepared induction packs and conducted inductions. -Posted job advertisements on websites and screened CVs. -Conducted telephone interviews.

Responsible for the overall smooth running of the charity's internal administration and its cost effectiveness. -Developed the counsel’s administrative systems. -Ensured the charity complied with legal requirements. -Collated accurate minutes of meetings for the Board of Trustees and CEO -Updated the charity's database. -Dealt with enquiries from contractors and clients. -Recorded and processed all financial transactions & ensured they were in line with the finance policy and procedures. -Prepared financial monitoring reports on a monthly basis. -Managed the volunteers every Friday. -Supported activities and facilitated clients at the drop in centre, monitored yoga classes and arranged game days.

General Administration duties & ad hoc duties -Maintained the company's database. -Created and processed invoices. -Arranged stock replenishment for stores such as House of Fraser, Debenhams & Arnotts by attending meetings with Hallett Retail Concessions. -Integrated the company's products with new e-commerce stores & built strong client relationships.

Successfully enhanced my interpersonal skills with people of different ages and backgrounds. -Responsible for managing colleagues in the evenings when the manager was absent. -Remained composed when handling inebriated customers in a professional manner. -Maintained a high academic performance whilst working late hours and remain punctual for lectures the following day. -Liaised with management to suggest and adopt the best techniques in working efficiently. -Worked as part of a team with other colleagues and created a friendly work environment. -Motivated colleagues to focus during work in order to ensure enhanced team credibility.

Telephoned potential supporters for different charities and exceeded my targets. -Learnt how to remain patient and resilient when experiencing rejections from the public. -Built rapport with supporters by learning essential skills such as mirroring their voices and listening carefully. -Enhanced my speaking and listening skills which in turn allowed me to break barriers with supporters who were initially reluctant.

Quickly understood and learnt core functions in the finance and banking industry which illustrated my ability to absorb new information. -Read the marketing literature and reorganised it in a methodical manner, gaining valuable organisational skills. -I developed ideas for improvement and put forward this feedback to my manager who implemented certain changes. -I analysed customer feedback enabling me to gain insight which highlighted opportunities for improvements.