Malik

Being head of HR I was looking after recruitment, training and professional development, budget planning, payroll, disciplinary and grievance handling.

Led end-to-end HR operations for a large, multi-department workforce, aligning workforce planning with operational and service delivery requirements. Revised job descriptions across organizational levels and conducted training needs analysis to strengthen performance management and staff development. Designed and implemented standardized disciplinary and grievance procedures, strengthening HR governance and reducing legal and compliance risks. Built management capacity through structured training on recruitment, interviewing techniques, and fair hiring practices. Advised senior management on employee relations, performance issues, and compliance with labour regulations.

HR Head (Department Head)

Oversaw HR operations for 600+ employees across diverse functional units in a complex operational environment. Introduced employee-focused culture and engagement initiatives aimed at improving retention, morale, and organizational alignment. Ensured consistent application of HR policies, attendance management, and employee lifecycle processes. Acted as first point of escalation for employee relations matters, ensuring confidential, fair, and timely resolution.

Supported strategic and operational HR functions within a UK-based hospitality organization, ensuring compliance with labour laws and internal policies. Led recruitment and selection processes, including workforce planning, screening, interviews, and onboarding. Managed grievance, disciplinary, and investigation processes in line with ACAS guidelines, ensuring procedural fairness and risk mitigation. Coordinated health & safety compliance programs and supported audit and compliance meetings. Maintained HR records and reporting systems, contributing to workforce data management and decision support.

Customer services, training, reports written,

Supported HRD components within development programmes, focusing on staff capacity building, training coordination, and institutional strengthening. Assisted in development and implementation of HR procedures, performance support mechanisms, and training frameworks. Coordinated with management and field teams to ensure HR compliance and effective deployment of human resources across programme locations. Contributed to organizational systems strengthening within an NGO environment, linking people management with programme effectiveness.