Sainath Davalkar

TeamLeader @ OZiva

About

As a dedicated Team Leader in Customer Support at Oziva, I specialize in delivering exceptional customer experiences. My role involves leading dynamic teams, optimizing customer interactions, and ensuring client satisfaction. Passionate about business development, customer engagement, and achieving long-term growth, I aim to continuously refine my skills while building ventures that make a difference.

Country

India

City

Mumbai

Industry

Consumer Services

Skill

Strategic Thinking, Customer Support, Leadership Development, Research Skills, Microsoft Excel, Team Management, Quality Analysis, Business Process Improvement, Continuous Process Improvement, Customer Experience, Quality Improvement, Teamwork, Active Listening, Leadership, Communication, Team Performance, Customer Satisfaction (CSAT), Leadership Management, Customer Communication, Process Improvement

Experience

TeamLeader

OZiva

2019-5 - Present · 7 yrs 5 mos

Mumbai, Maharashtra, India

Monitor team performance through metrics such as response time, customer satisfaction scores (CSAT). Provide constructive feedback and coaching to team members to improve their performance. Conduct regular one-on-one meetings and performance reviews Handle escalated customer issues that require higher-level intervention. Develop solutions to recurring problems and implement process improvements. Train new team members on customer service protocols and tools/Softwares Conduct regular audits of calls and emails to ensure quality and compliance. Prepare and present reports on team performance and customer service outcomes to management. Ensure customers receive timely, accurate, and empathetic support. Building and maintaining team morale and a positive work environment