Saikiran M

• Experienced in redesigning workflows and finding different approaches to modify complex workflows into simpler form. • Created Workflows, Sub flows and Tables on both Istanbul and Jakarta. • Involved in ServiceNow upgrade activities. • Created Knowledge Bases and Knowledge Articles for Change Management module. • Created various UI policies and UI actions experienced in writing advanced UI policy and UI action scripts. • Performed and Co-ordinated Instance upgrades to latest versions. • Coordinating and working with team, Business Analysts and project managers in gathering requirements and business needs required for the project. • Worked on configuring and customizing forms on various applications like incident, Change and Service Catalog. • Experienced in writing and enhancing the client scripts, business rules and script includes. • Used Glide Record to retrieve and update data on different business conditions. • Experienced in creating SLAs, schedules and attaching schedules to the SLAs.

Perform development activities. • Establishes and maintains effective communications with customers, other technology specialists, and vendors about services. • Coordinated Service Catalog options, including two-step checkout, cart controls, and variables. • Created notifications based on user requirements and configured inbound email actions to create Incidents or requests. • Coordinates installation of Service Now upgrades and/or service packs. • Develops and manages the Preparation of systems, test criteria and control for upgrades, service packs, new functionality, • Enhancements, or error correction • Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI. • Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports. • ServiceNow application development; including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports and Reports. • Extensively worked on Flow Designer (Custom Flows, Sub flows, Actions) to drive the complex process logic in ServiceNow. • Worked Majorly in Security Incident Response and Major Incident Management.

Created Scoped application. • Created and configured high level record producer. • Developed branded portal pages and custom widgets and portal. • Integrate SN with Slack using Flow Designer Spokes • Worked on Scripted REST API, inbound and outbound API, UI scripts, business rules, widget, and other ServiceNow Applications. • Configured Agent Workspace • Created catalog items, workflows, inbound emails actions and update sets. • Worked on creating scripts like Client Scripts, Catalog Client Scripts, UI scripts and UI Policies, Script Include, Business Rules. • Work effectively within a SCRUM team and focus on sprint goal delivery. • Expertise in creating and maintaining Access Control rules for securing and providing the right access to right person/role. • Experience in enhancing the ServiceNow functionality by customized JavaScript code to support the new business needs. • Experience with Service Portal in ServiceNow and Agent Workspace • Ability to learn code and debug programming languages quickly. • Involved in implementation of Customer Service Management (CSM). • Developed Service Catalog items based on the requirement provided by the stakeholders. • Designed Workflows, along with standard Workflow templates which can be reused. • Experience in developing web pages using JSP, HTML, CSS, XML, Java Script, AJAX jQuery. • Designed Workflows, along with standard Workflow templates which can be reused. • Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.