Saifullah Afridi

I oversaw daily operations of residential community services, ensuring efficient facility management, security, housekeeping, and vendor coordination. Acting as the key liaison between residents, management, and the builder/association, I resolved grievances and upheld service quality. I managed resident onboarding, communication, and digital platform support, while organizing events to foster community engagement. I implemented improvement initiatives and introduced amenities based on resident feedback, enhancing overall living standards. My role included monitoring maintenance, ensuring regulatory compliance, streamlining complaint resolution through SOPs and feedback systems, and maintaining accurate records of resident data, assets, and statutory documentation. I also supervised and trained frontline staff to maintain high service standards.

Conduct regular inspections of community facilities to ensure compliance with Health, Safety, and Environmental (HSE) standards. Address HSE-related issues promptly and efficiently, taking necessary actions to maintain a safe and secure community environment. Generate formal reports and use CAFM systems to communicate concerns to the service provider. Organize and participate in joint inspections with the service provider, contributing to the evaluation and rating systems. Identify and propose improvements in community operations, including procedures and facilities, aiming for increased efficiency. Draft timely email replies to customer emails received on the community email, ensuring effective communication with residents. Identify and implement improvements for residents' comfort and environmental well-being within the community. Keep residents informed of planned maintenance, emergency maintenance, and any disruptions that may affect their homes or common areas. Actively participate in organizing community events to foster a sense of community among residents. Prepare for and attend board meetings and Annual General Assemblies, providing updates and insights on community operations. Apply legal provisions for service charges collection on owners, where applicable, ensuring compliance with relevant laws. Process requests for advertisements (physical and electronic) and coordinate flyer distribution within the community. Assist in the tender process for services required by the Owners' Association (OA), contributing to the selection of qualified service providers.