Saif Moslat

Currently participating in an intensive IT Support Bootcamp focused on troubleshooting, networking, and system administration. Applying hands-on skills through real-world training assignments with partner organizations to strengthen infrastructure and technical support expertise.

Performed order processing and inventory handling in a high-volume fulfillment center. Maintained consistent accuracy in shipment preparation and inventory updates using warehouse management systems (WMS). Independently proposed and developed a smartwatch-based scanning solution, later tested with the IT department and submitted to Amazon global management.

Provided comprehensive technical support for internal users and company branches, resolving hardware, software, and network issues. Managed user accounts, permissions, and device policies through Active Directory, ensuring 100% accuracy. Administered IT support tickets meticulously, ensuring SLA compliance and increasing user satisfaction by 25%. Performed preventive maintenance, component upgrades, and OS updates, reducing device failures by 20%. Developed a bootable USB diagnostic tool to accelerate troubleshooting, reducing problem resolution time by 40%. Monitored and troubleshooted LAN/WAN networks and POS systems linked to cloud services, achieving 99% infrastructure stability. Conducted internal training for new employees on devices and software, shortening onboarding period by 50%. Assisted in analyzing technical business requirements and recommended operational improvements, enhancing process efficiency by 15%. Skills: IT support, troubleshooting, Active Directory management, network monitoring, hardware/software maintenance, ticket management, preventive maintenance, technical training, process improvement, cloud services, problem-solving, teamwork.

Intensive bootcamp focused on IT Support, troubleshooting, operating systems, networking basics, and customer service. Included hands-on labs and preparation for CompTIA certifications.