Saifeddine Chargui

Customer Service Team Lead @ dnata

About

Bachelor of science in Aeronautical Engineering from Emirates Aviation University, I've transitioned into the aviation industry in customer service, where I currently lead a team at dnata. My academic background sharpens my analytical skills, allowing me to optimize team performance and enhance customer satisfaction. Previously, as an Assistant Lecturer, I elevated students performance through detailed support and attention to the topics they struggle with. Now, these skills enable me to guide my customer service team effectively, ensuring that every client interaction is handled with precision.

Country

United Arab Emirates

City

Dubai

Industry

Airlines/Aviation

Skill

University Lecturing, Mathematics, Mechanical Engineering, Manufacturing, Mentoring, Problem Solving, Calculations, Engineering, Team Leadership, Team Management, Technical Documentation, Flight Dispatch, Performance Enhancement, Employee Training, Time Management, Standard Operating Procedure (SOP), Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word

Experience

Customer Service Team Lead

dnata

2022-9 - Present · 4 yrs

United Arab Emirates

Customer Service Agent

Emirates

2019-2 - 2022-9 · 3 yrs 8 mos

Dubai, United Arab Emirates

Assistant Lecturer

Emirates Aviation University

2017-9 - 2018-7 · 11 mos

Dubai, United Arab Emirates

• Conducted classes, prepared and graded exams, and assisted the Dean at Emirates Aviation University in Dubai. • Managed data entry, analysis, and collection, prepared reports, and files for the Audit team. • Conducted internal verification processes to ensure accuracy and compliance with university standards.

Education

Emirates Aviation University

Aeronautical Engineering

2014 - 2018 · 4 yrs

Completed my degree in Emirates Aviation University with 3.27 GPA. Major courses covered are, Aerodynamics, fluid dynamics, Material Science and Engineering, propulsion, Aircraft Design, Structural Analysis and more.