Saif Ur Rehman

Manage end-to-end e-commerce operations, ensuring smooth website functionality, accurate product presentation, and seamless customer experience. Own and maintain website content and visual merchandising, including product images, descriptions, banners, and brand specific layouts to align with luxury standards. Ensure all products are correctly listed and mapped to appropriate categories, improving discoverability and navigation across the website. Monitor and track daily sales performance, identifying trends and operational gaps to support revenue growth. Handle and coordinate multiple CRM systems for after sales processes, including order tracking, customer support, and service coordination. Work extensively with Excel, CRM tools, and Google Drive to manage data, reports, and operational workflows efficiently. Ensure timely resolution of customer queries and post-purchase issues, maintaining high service quality and customer satisfaction. Collaborate closely with the commercial team, operational director, and brand managers, and participate in meetings with the CEO to discuss new brands, finalize product listings, and review all necessary details for launch and operations. Consistently deliver tasks ahead of deadlines, optimizing operational timelines and improving overall workflow efficiency. Coordinate with internal teams to ensure website updates, product launches, and backend processes run smoothly without disruptions.

Efficiently managed inventory control processes, ensuring optimal stock levels and preventing shortages by proactively reordering items. Monitored and tracked inventory movements using ERP and inventory management systems, including creating new items, entering purchase orders (POs), and updating stock records. Coordinated the transfer of spare parts to required service centers, ensuring timely availability and operational continuity. Developed and implemented inventory policies and procedures to improve accuracy and streamline operations. Collaborated with procurement, sales, and warehouse teams to maintain smooth supply chain operations and seamless stock management.

•Inside Sales & Revenue Generation Achieved an annual revenue of ₹1 Cr in the first year by engaging with potential learners and successfully closing high-value deals. Applied consultative selling techniques and strong relationship-building skills to drive consistent conversions and exceed targets. •Post-Sales Process & Operations Management Streamlined daily operations by acting as a liaison between learners and trainers, ensuring smooth onboarding and timely class delivery. Managed end-to-end post-sales activities to enhance customer satisfaction and ensure operational continuity. •Training & Quality Assurance Designed and conducted training sessions to upskill team members and align them with organizational goals and sales strategies. Led periodic quality checks to monitor team performance, identify gaps, and implement improvements for enhanced service delivery. •CRM Administration Proficiently managed Zoho CRM for tracking leads, automating workflows, and maintaining comprehensive customer records. Ensured seamless lead nurturing and customer communication through efficient CRM practices.

• Created awareness about the organization to attract relevant talents and to get them on boarded to the company • Generated 4000+ potential leads and initiated discussions regarding the benefits of the program by pitching about the value proposition • Interacted with various stakeholders in and out of the company to advocate about the programs of the institution • Coordinated with internal stakeholders to conduct the business presentation attended by the converted leads