Saif AlTamimi (PMP)®

Lead strategic relationships with major healthcare providers representing 85%+ of business value * Directed value-based care initiatives and multi-year strategic partnerships across the UAE healthcare ecosystem * Negotiated provider agreements and pricing strategies resulting in multi-million AED cost optimization * Established governance and account management frameworks enhancing provider engagement and operational efficiency * Led AI-enabled healthcare transformation and provider performance initiatives * Managed executive stakeholder engagement with regulators, healthcare groups, and C-level leadership teams * Spearheaded provider operational transformation programs improving service quality and financial performance

Utilise robust strategies to manage digital project and analyse tools and technologies to ensure adequate delivery to subsequent departments within ADNOC. Develop and compile PMO reports to record and standardise execution of projects. Identify obstacles and provide valued recommendations to attain organisational benevolence. Supervise CRM implementation project to maintain and improve customer services. Retain relationships with VICs to assure long-term commitments and stability for company. • Project: Sprinklr: Introduced and implemented listening tool to facilitate marketing group to achieve performance analytics about insights of social media platforms. o Delivered project within three months along with cloud library creation to train and mentor employees. Key Achievements: • Drafted two tenders for AR and CRM to enhance business growth without compromising quality standards. • Verified validity and feasibility for three POC projects related to robots and digital AI.

- Project Manager for CityGuard mobile application, which enables public to report issues related to public safety, consumer protection and environmental issues in Abu Dhabi in real-time. - Participate in the management of the Abu Dhabi Contact Centre – which is a direct channel to government services for citizens, residents, tourists and businesses through the toll-free number 800555 – as a member of the senior management committee. - Manage the project for consolidation of all call centers covering all services of the Abu Dhabi Government moving services from 800 numbers to 800555. - Formulate and coordinate execution of marketing campaign for CityGuard mobile app and 800555 call center to create awareness and increase utilization by stakeholders. - Manage all aspects of customer relations management (CRM) of Abu Dhabi government entities including performing statistical analysis and preparing executive reports on performance on a daily basis. - As member of the benchmark team, work on initiatives for preparing the organization for participation in the Abu Dhabi Government Excellence Awards program. - Organize submission documents for competing in various award programs including the UN award for the best contact center in the Middle East, the UAE Government Excellence Award and the GCC Award for the best mobile application.

• Dealt with the correspondence with entities covered by the Pension Law including official letters related to various services of the Fund. • Coordinated with entities and members and liaised with appropriate departments of the Fund to provide prompt and satisfactory response to queries and requests. • Supervised the implementation of the e-complaint system enabling entities and members of the Fund to register and track complaints online. • Participated in formulating and updating various policies and procedures required for smooth functioning of the organization. • As a member of the inspection committee, participated in the inspections and audits of various entities to ensure compliance with all statutory requirements related to pensions and benefits. • Contributed to the implementation and maintenance of all safety and health rules and guidelines in the organization as a member of the health and safety committee.

• Supervised day-to-day operations of the call center dealing with complaints related to 12 hospitals and 65 clinics in Abu Dhabi, Al Ain and Western Region of the Emirate. • Monitored performance of the call center agents ensuring adherence to schedules, quality standards and applicable policies and procedures. • Coordinated the process of collating and transmitting complaints related to each entity on a daily basis and following up to ensure resolution and feedback to the complainant. • Managed planning and execution of marketing campaigns to create awareness of the call center and its services among targeted end-users. • Coordinated execution of the company’s mystery shopping program across all the hospitals to measure and report quality of service and adherence to policies and procedures. • Ensured availability of all IT service and support for the customer care department in close coordination with the IT department. • Trained new customer care agents on all technical and procedural aspects of the compliant management system. • Prepared and submitted to the management monthly reports on the performance of patient affairs department of the hospitals.

• Worked as a Customer Service Officer in the main branch providing a variety of services to customers based on telephonic and walk-in queries and requests. • Logged customer complaints and ensued resolution within targeted turnaround time in coordination with the relevant departments of the bank. • Dealt with customer requests related to issue of check books, balance transfer and opening and closing of various types of accounts. • Processed loan applications ensuring completeness and availability of all documents, following up with applicants for rectification of discrepancies. • Managed documentation work including police reports and letters, liability letters and release letters and transfer of cards and checks to other branches. • Provided services to VIP clients ensuring maintenance of the bank’s service standards and customer service protocols. • Reconciled and balanced the number of cards and checks in the branch on a daily and weekly basis and reported discrepancies to management. • Prepared monthly sales reports on the performance of various categories of banking products against predefined targets