Saif Ali

Transport Operations & Customer Service Coordinator @ Al Ghurair

About

Al Ghurair benefits from collaborative contributions in transport operations and customer service, supported by a strong foundation in customer relationship management and data analysis. Previous roles at Aster DM Healthcare, IMG World, and Noor Advertising strengthened focus on customer satisfaction, loyalty, and operational efficiency. A High School Diploma holder from Gulf Model School, they bring expertise in customer service operations, with a track record of supporting marketing initiatives and managing client inquiries. Known for fostering peaceful environments and ensuring exceptional service delivery, they aim to enhance customer experiences and operational success.

Country

United Arab Emirates

City

Dubai

Industry

Marketing & Advertising

Skill

Team Management, Operations Management, Customer Service Operations, Data Analysis, Customer Loyalty, Microsoft Excel, Microsoft Office, Customer Relationship Management (CRM), Customer Service Representatives, Organization Skills, Customer Service, Urdu, Report Preparation, High Level Of Accuracy, Customer Surveys, Communication, Client Prospecting, Customer Engagement, Collaborative Problem Solving, Customer Satisfaction

Experience

Transport Operations & Customer Service Coordinator

Al Ghurair

2026-5 - Present · 5 mos

Dubai, United Arab Emirates

Customer Relationship Management Executive

Aster DM Healthcare

2025-12 - 2026-5 · 6 mos

United Arab Emirates

Customer Service Specialist

IMG WORLD

2023 - 2024-1 · 1 yr

Ride operator responsible for ensuring the safety of the customers and managing boarding process for the respective ride Assisting the marketing team in the preparation of media kits and promotional plans. Preparing sales report and refund Managing ticket sales

Customer Service Specialist

Noor Advertising

2022 - 2022-10

Making sure environment is peaceful and well maintained Promoting the brand and getting survey from customers Attending the call of customers regarding any complains or any type of inquiry. Supervising the area and dealing with new clients Making reports on daily basis Taking care of customer satisfaction and providing great customer service Attracting customers, explaining the products and making them feel comfortable for their decision.