Akana Sai manikanta

ROLES & RESPONSIBILITIES  Supported and facilitated the transition of infrastructure services for clients, managing a large number of servers in a data center environment  Provided technical support for client infrastructure through various channels, including online chat, telephone, tickets, and remote access  Generated monthly reports on Alert Analysis and Ticket Analysis, ensuring regular tracking and analysis of incidents  Escalated monitoring issues promptly within the defined Service Level Agreement (SLA).  Assumed responsibility for smooth shift handovers, facilitating effective communication and a seamless transition between teams  Developed comprehensive documentation on standard procedures and troubleshooting processes, improving overall efficiency and productivity of network operations personnel  Scheduled maintenance mode for devices during change deployment periods, ensuring minimal disruption and uninterrupted services  Managed Windows server services, including starting, stopping, and monitoring services, utilizing the OpsRamp monitoring tool.  Utilized incident and ticket creation tools such as "Service Now" and "Jira" to promptly report and escalate issues to the respective teams for resolution.