Sai Thrinath reddy

Led and optimized integrations between Salesforce and DocuSign, Five9, and multiple email marketing platforms to improve automation and streamline user workflows. Designed and maintained Apex-based REST/SOAP integrations and configurations for DocuSign envelopes, templates, and status tracking. Implemented Salesforce-Five9 CTI capabilities (click-to-dial, screen pops, call logging) and refined page layouts and workflows to improve call center efficiency. Integrated Salesforce with email marketing tools to support audience segmentation, campaign member synchronization, and engagement tracking. Used Docomotion to generate dynamic, data-driven documents (proposals, agreements, customer forms) directly from Salesforce records. Developed reusable Lightning Web Components (LWCs), Aura Components, and Visualforce pages to surface integration functionality and improve user experience. Participated in a CI/CD process using Git/TFS, sandboxes, and Change Sets to deploy Apex, LWCs, Flows, and configuration changes in a controlled manner.

Developed LWCs, Aura Components, and Visualforce pages to improve UX on core and custom objects. Designed Lightning Web Components and Aura Components for Salesforce communities to support self-service and partner use cases. Built user interfaces based on business requirements using Visualforce, Aura, and Lightning Web Components. Developed Apex Classes, Controllers, and Triggers to implement custom business logic and automate complex processes. Wrote SOQL and SOSL queries and custom controllers for efficient data retrieval and manipulation. Built reusable Lightning components and customized the Salesforce1 mobile app to support field and mobile users. Managed sandbox testing, change validation, and deployments to production, collaborating with admins and stakeholders.

Managed core Salesforce standard objects, including Accounts, Contacts, Leads, Opportunities, and related reports. Configured Custom Objects, Fields, Tabs, Flows, Workflow Rules, Validation Rules, and Approval Processes to automate sales and service processes. Designed and built email templates in HTML, Text, and Visualforce for marketing campaigns and automated notifications. Built reports and dashboards for pipeline, lead conversion, and campaign performance, with appropriate sharing and user-based access. Performed user, security, and page layout administration, including field-level security, profiles, and page layouts. Conducted data mapping and resolved gaps between source systems and Salesforce data structures, supporting data migration across business centers. Worked on data extraction and transformation using tools such as SQL Loader and integrated Salesforce with ETL tools like Informatica and Data Loader for bulk data operations.

Assisted with day-to-day administration of Salesforce, including user account creation, profile updates, and basic security settings. Supported data quality efforts by updating records, running de-duplication jobs, and helping clean up Accounts, Contacts, and Leads. Helped configure page layouts, record types, and basic Validation Rules under guidance from senior team members. Built and maintained simple reports and dashboards for sales and service teams to track activities and basic KPIs. Performed data imports and exports using Data Loader and spreadsheets, following established mapping and validation steps. Participated in testing and sandbox verification for minor configuration changes and enhancements before deployment.