Sai Teja T

· Own and lead enterprise endpoint management strategy using Microsoft Intune and MECM. · Drive cloud-first endpoint management and Windows 11 standardization initiatives. · Manage Autopilot provisioning, device lifecycle management, and modernization programs. · Design and implement PowerShell automation frameworks for remediation, reporting, and monitoring. · Partner with security teams to design Conditional Access, compliance, and Zero Trust controls. · Lead planning and execution of large-scale OS upgrades and endpoint initiatives. · Provide technical leadership and serve as escalation authority for endpoint platforms. · Create technical documentation, SOPs, and enterprise standards for endpoint management. · Mentor junior and mid-level engineers, supporting skill development and best practices. · Collaborate with stakeholders to align endpoint strategy with business and security goals.

· Led Windows 10 to Windows 11 modernization projects across managed enterprise endpoints. · Designed and implemented Intune configuration profiles, compliance policies, and deployment rings. · Engineered and maintained Win32 application packages, including detection rules and dependencies. · Automated remediation and monitoring workflows using PowerShell. · Reduced recurring endpoint issues by implementing standardized automation and remediation scripts. · Supported Defender, BitLocker, Conditional Access, and endpoint security baselines. · Acted as escalation point for Autopilot OOBE failures, enrollment errors, and compliance issues. · Conducted root cause analysis and implemented preventive measures for large-scale incidents. · Partnered with security, cloud, and infrastructure teams on endpoint initiatives. · Provided technical guidance and mentoring to junior endpoint engineers.

· Administered Microsoft Endpoint Configuration Manager (MECM) for application deployment, patching, and OS management. · Implemented and supported Microsoft Intune policies for device configuration and compliance. · Supported Windows Autopilot provisioning and hybrid Co-Management scenarios. · Managed Windows OS upgrades, feature updates, and third-party application deployments. · Supported BitLocker encryption, endpoint protection, and security baseline configurations. · Generated reports for compliance, deployment success, and client health. · Acted as Tier-3 escalation for complex endpoint, application, and enrollment issues. · Troubleshot Autopilot, Intune enrollment, and co-management workload issues. · Collaborated with security teams to enforce compliance and endpoint hardening standards. · Maintained documentation, SOPs, and knowledge articles related to endpoint management.

· Supported SCCM-based application deployments and endpoint lifecycle management activities. · Packaged and deployed applications using MSI, MST, MSP, and silent EXE installation methods. · Assisted in Windows 10 feature updates, cumulative updates, and monthly patch cycles. · Created and maintained device and user collections to support targeted deployments. · Worked with MDT and Task Sequences for OS deployments, refreshes, and device replacements. · Troubleshot SCCM client issues by analyzing logs and resolving deployment failures. · Assisted with endpoint compliance checks and remediation activities. · Created basic PowerShell scripts to automate repetitive deployment and validation tasks. · Coordinated with infrastructure and security teams during rollout and maintenance activities. · Updated technical documentation and supported change management processes.

· Provided day-to-day technical support for Windows desktops and laptops in a corporate environment. · Diagnosed and resolved issues related to OS performance, application errors, printers, and peripherals. · Assisted senior engineers with Windows OS imaging, re-imaging, and system rebuilds during device refresh cycles. · Supported installation, configuration, and troubleshooting of standard enterprise applications. · Performed basic Active Directory administration, including user account management and group updates. · Supported endpoint patching activities and verified successful installation of Windows updates. · Responded to user tickets through the ITSM tool, ensuring timely resolution within SLA. · Escalated complex system, network, and application issues following established escalation procedures. · Assisted with endpoint inventory validation and asset tracking. · Documented recurring issues, resolutions, and procedures to improve service desk efficiency.