Sahina Rahman

 CAM and External AQB preparation.  Underwriting and recommend to case to Credit Manager.  FI Initiation, IDV initiation, Extract NCIF.  Maintain MIS of all cases with current status from login till disbursement.  Check all discrepancy during login and disbursement documents. Additional work, Help in the Onboarding of new employee with documentation, RCU verification.

• Financing vehicles like Mahindra’s Commercial and private segment vehicles such as Bolero, Bolero pick up, BMT, Camper, Thar, Scorpio etc. • Checking all new cases whether their funding percentage and the IRR as well as scheme, overall credit appraisal followed with administration and control. • Preparation of Dealer Reconciliation (Trade advance ledger). • Managing and collecting reports from team member, Preparation of MIS reports to provide feedback to top management on financial performance. • Portfolio analysis. • Upload data in DMS. • Cross selling products like Fixed Deposit, SIP, Refinance TOP up Loan, Suvidha loan etc. • Loan Disbursal. • Customer Visit ( RE FI, Ageing Customers). • Credit Underwriting.

• Post dated chq entry, Ach entry and approval, CRA entry and approval, CSS submission. • Handle REPO and Disposal data. • REPO agent’s documents collection to settlements of bills. • Attendance, HRIS of branches, accounting rectification, quotation evaluation. • Loan disbursement with proper KYC checking of all segments of vehicle such as CV, LMV, AD, FES, REFINANCE, etc. • Uploading POST DISBURSAL DOCUMENTS. • RC pendency, Non starter follow up.

• Handling all the cash transaction of an organization. • Receive payment by cash, cheques, etc. • Checking daily cash accounts. • Guiding and solving queries of the customers. • Providing training and assistance to the new joined cashier. • Maintaining monthly, a weekly and daily report of transactions. • Passing cheque return advice, calling customer whose cheques used to get bounced. • Cross Selling products like FD and SIP. • Generating AFC from Customers. • Uploading Documents in DMS. • SOA verification & final settlement sheet for policy compliance before issuing NOC.

• Maintain customer relationship by responding to inquiries; documenting actions. • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer. • Provide troubleshooting and technical assistance to customers. • Assess the customer's needs and translation into solutions. • Coordinate with customers to resolve any billing inquiries. • Act as the first point of contact for customers seeking help with products or technical issues. • Resolve customer trouble tickets. • Isolate and repair phone connectivity issues. • Reset user passwords and build phone features. • Issue orders to Establish and disconnect phone service. • Issue orders to change service features. • Resolve billing issues. • Customer meeting and negotiation with liner, Postpaid and Prepaid Acquisition, handling Billing of Postpaid Customers Upload Customer Application Form.

• Maintain customer relationship by responding to inquiries; documenting actions. • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer. • Provide troubleshooting and technical assistance to customers. • Assess the customer's needs and translation into solutions. • Coordinate with customers to resolve any billing inquiries. • Act as the first point of contact for customers seeking help with products or technical issues. • Resolve customer trouble tickets. • Isolate and repair phone connectivity issues. • Reset user passwords and build phone features. • Issue orders to Establish and disconnect phone service. • Issue orders to change service features. • Resolve billing issues. • Customer meeting and negotiation with liner, Postpaid and Prepaid Acquisition, handling Billing of Postpaid Customers Upload Customer Application Form.