Sahil S.

Spearheaded Generative AI integration into BAU operations, automating quality checks with ACPT analysis to deliver 50% faster insights and reduce manual review effort by 2 hours/day. Orchestrated advanced, semantic and interactive Power BI dashboards used by CXOs across multiple verticals, improving data-driven, decision-making speed during business transition tracking progress and loopholes. Advised cross-functional teams on automation and process architecture, directly influencing solution matrix and implementation choices across multiple workflows. Built 42 SOPs, frameworks and governance models with Agile and Scrum methods used for Microsoft Dynamics 365, critical analysis and data cleansing, which stabilized systems and eradicated system latency issues. Supported US enterprise clients on automation and governance decisions, influencing process and solution design across departments.

Acted as the SPOC for cross-functional teams across Sales, Finance and Customer Operations, delivering low-code/no-code automation solutions with a consistent TAT of 24 hours, significantly reducing operational bottlenecks and manual dependencies. Simplified complex, department-specific processes into intuitive automation and Kanban, boosting non-technical adoption. Identified and resolved a critical Zoho data breach caused by a Deluge ID, mitigating potential data exposure with DNS implementation, SSO enforcement and ISO 27001 restoring secure access across systems within 72 hours and preventing future unauthorized logins. Automated data cleansing methods for large datasets within UAT to ensure credible data and reduction in 120+ man-hours/month. Led full-stack onboarding and implementation of 4+ SaaS platforms for a startup, advancing the delivery timeline by 18 months through cross-functional collaboration, training and rapid user adoption.

Led a team of 28 Operations Analysts, consistently exceeding KPIs through structured cadences, technical consultancy, mentoring and career development frameworks. Coordinated first-line support to CRM systems and executed automated quality checks through Power Automate integrations, enhancing operational efficiency, reduction in manual errors by 70% and stabilizing HubSpot workflows. Achieved £1,799/monthly cost savings by automating repetitive tasks with Power Automate for automating Salesforce–Excel–Outlook reporting pipelines for UK client reporting cadences. Drove team productivity by introducing cross-operational REST API functionalities and a reduction in TAT by 2 hours/day. Managed 250k+ client project records as well as protected £18,000 ARR through proactive churn controls. Engineered interactive, semantic, user-centric dashboards, workflows and reports with Confluence, Jira and a strong focus on visual clarity, cognitive load reduction for intuitive decision journeys. Diagnosed and resolved systemic operational inefficiencies by applying Lean Six Sigma analysis across people, process and systems, leading to measurable improvements in throughput and stability.

Handled client-based purchase orders and invoice management for custom financial reports via MIS. Managed end-to-end execution, tracking, reporting, implementation processes, communications and policies related to financial modeling along with critical escalations. Managed client account collections, rescheduling and arrear waivers while ensuring timely loan advance analysis and client eligibility checks. Enhanced operational workflows by streamlining mandates, analyzing recoverable balances and improving financial forecasting.