sahibjeet bindra

marketing co-ordinator

About

Marketing and Communication at IndiGo (InterGlobe Aviation Ltd)

Country

canada

City

markham

Industry

aviation & aerospace

Skill

market research, customer service, team management, management, business development, aviation, airlines, marketing strategy, business strategy, operations management, microsoft office, marketing, marketing communications, advertising, mis, digital marketing, team building, customer satisfaction, customer experience, call centers, crm, teamwork, brand development, finance, outsourcing, airports, vendor management, performance management

Experience

marketing co-ordinator

executive customers relation

indigo (interglobe aviation ltd)

2014-9 - 2015-12 · 1 yr 4 mos

* Assisting customers in resolving their issues related to airport, inflight, call center services through email. * Handling all finance related queries of passengers like refunds, rectifying reservation records of wrong reversals, chargeback etc. * Preparing reports for the different departments of the company (MIS) to share their feedbacks, complaints or appreciations received from customers through emails. * Resolving all the customer escalations pertaining to IndiGo call center and payment related issues involving finance team.

process associate

interglobe technologies

2013-8 - 2014-8 · 1 yr 1 mo

* Attending all reservation queries from customer on reservation system sky speed (Navitaire). * Assisting passengers related to policies and procedure of IndiGo Airlines. * Resolving customer queries related to travel information. * Assisting travel agents for IndiGo booking.

marketing and communication

indigo (interglobe aviation ltd)

2015-12 - 2016-8 · 9 mos

* Assisting in Developing and implementing marketing strategies and programs for market expansion in order to achieve business objectives. * Preparing various advertising material like brochures, pamphlets, promotional campaigns and help in implementation of market strategies, plans and brand strategies of the company. * Prepare and Implement comprehensive marketing plans for events and conferences including direct mail, email to promote the brand across the prospective customer. * Analysing and managing the brand-IndiGo on its Website, Facebook, Twitter and on other third party websites. * Supervising Pre-print proofing of the Inflight catalogue and routinely updating Indigo’s communication every month.