Sahar Levy

- Manage materials planning and procurement for an advanced technology project using SAP/BAAN ERP systems to balance supply and demand. - Coordinate with cross-functional teams (purchasing, engineering, operations) to ensure accurate inventory and timely production. - Analyze data to forecast inventory needs and improve supply accuracy, reducing shortages and excess stock. - Work directly with the client’s supply chain managers to align forecasts and adjust orders. - Lead process improvement initiatives and recognized as Employee of the Year 2025.

• Provided technical support for home internet and television services, diagnosing and resolving connectivity, hardware, and software issues for customers. • Handled a high volume of calls while maintaining professionalism and empathy, achieving high customer satisfaction scores and meeting performance metrics. • Documented recurring issues and worked with engineering and product teams to improve service reliability and reduce customer escalations. • Educated customers about service features and guided them through setup and troubleshooting, resulting in higher product adoption and fewer repeat calls.

• Assisted with a CRM implementation project using PowerLink, reorganizing client data for improved accessibility. • Developed workflows and automations using Danal to calculate agent commissions accurately and transparently. • Created Excel-based reports and dashboards to support investment team decision-making. • Trained colleagues and assisted in user adoption of new CRM tools.