Saharat D.

- Running Procter & Gamble (P&G) regional project - Supervising Voice and Non-voice consumer care - Analyzing Business strategies - Handling project QA and Training process - Coordinating across all sites (ASEAN) - Coaching Team members - Initiating development plans

November 2017 - Present: Co-Operation Supervisor (Lazada Thailand) - Manage and Plan for Lazada Customer Service Operation - Reported to Operation Manager and Clients - Analyze and invent Improvement Plans - Real time Monitoring - Providing issue and solution to clients - Weekly operation report conference representative - Focus Group Moderator experienced with Alibaba group - Training and Recruiting

August - November 2017: Lazada Thailand Voice and Non-Voice Customer Service Team Leader (English skill) - Manage English skill customer service team - Handled and took over complaint case - Planned for Manpower and Roster for specific team - Real time monitoring Incoming calls / Email inquiries - Hospitality and Process instuctor

March - November 2016: Executive Travel Consultant Tier 1 (Expedia Inc.) - Handled customer services both Sales and Support roles for 3 Global Online Travel Agent brands (Expedia, Hotels.com, AirAsiaGo) - Coordinated with 3rd parties vendors (Hotels and Airlines) worldwide November 2016 - May 2017: Executive Travel Consultant Tier 2 (Expedia Inc.) - One and only person in charge for Email inquiry of whole TH - Processed Manual refund escalated by Tier 1 agents - Real time monitored operation dashboards - Level 2 escalation / solved severe complaint cases

January 2015 - March 2016: Guest Service Officer - Handled receptionist duties included with Check in/out hotel guest - Handled Invoice and Payment for short and long term stay - Answered inquiry calls and coordinated with 3rd parties (Online Travel Agent, Competitors) - Concierge and front office tasks responded