Sahadeo Ramharrack - MA, CDP, FPCC, CLYL

I help leaders and organizations strengthen leadership capability, organizational culture, and workforce wellbeing so teams can sustain engagement, resilience, and performance in environments experiencing burnout, stress, or rapid change. My philosophy: Healthy Leaders → Healthy Organizations → Healthy Communities Many organizations face rising stress, disengagement, and leadership fatigue. My work helps teams build psychological safety, resilience, and connection, enabling high performance while protecting human wellbeing. I integrate human-centered leadership practices, culture transformation strategies, and wellbeing science to create healthier humans and workplace environments. A distinctive element of my approach includes evidence-based practices that support nervous system regulation, creativity, and collaboration under pressure, including laughter resilience practices, breathwork, neuroscience-informed tools, and yoga. Areas of Focus • Organizational culture & workforce engagement • Leadership development • Burnout prevention & workplace wellbeing • Psychological safety & team resilience • Community wellness & engagement Services • Leadership development & culture workshops • Organizational consulting & culture strategies • Team resilience & workplace wellbeing programs • Healthcare & caregiver vitality programs • Leadership retreats & organizational offsites • Executive & leadership coaching • Community wellness programs Programs delivered in person (NYC) and virtually worldwide (English & Spanish).

• Lead the design and execution of service excellence initiatives to improve patient satisfaction and HCAHPS scores. • Collaborate with clinical and administrative teams to implement strategies that enhance the patient experience and drive employee engagement. • Utilize Press Ganey, surveys, focus groups, and leadership interviews to assess satisfaction gaps and drive data-driven improvements. • Foster collaboration across departments to build a patient-centered culture through monthly patient satisfaction meetings and training programs.

• Direct the Service Excellence and Patient Satisfaction Program for the Nassau Healthcare Corporation. • Implement a high-impact customer service training program and service excellence workshop, guided by HCAHPS standards. • Researched and analyzed service and satisfaction gaps. • Utilized measurement tools, including but not limited to customer surveys, focus groups and management interviews, to help understand the links between employee, patient and physician satisfaction. • Developed and applied initiatives and practices to improve patient experience, maximize employee satisfactions, and minimize employee turnover. • Encouraged and facilitated cooperation through monthly patient satisfaction meetings and medical staff meetings to build relationships between physicians and the management team. • Fostered and achieved organization-wide literacy across departmental divisions, management levels, and employees, to improve performance and eliminate high-priority dissatisfiers. • Collaborated with physicians and other employees in strategic planning work that affects their recognition activities and related programs. • Communicated and marketed service excellence initiatives in newsletters, brochures, intranet, and bulletin boards.

• Responsible for the development, implementation, and evaluation of Planetree/Person-centered initiatives to improve the quality of care and transform the patient experience including workflow redesign, performance improvement, education, training, and retreats for leadership, physicians, and staff • Spearhead work groups necessary for development, implementation and sustainability of Planetree; integrate Planetree with existing patient experience and employee engagement programs at the facility • Collaborate with facility C-suite leadership (CEO of Gotham, Chief of Medicine, Chief of Nursing and Administrative etc.) and management to develop goals and outcomes for Planetree programs and align them with organizational strategy, planning and outcomes • Leverage data to drive performance improvement initiatives and evaluate effectiveness of Planetree/Person-centered Care programs and initiatives • Participate in the development of policies surrounding Person-centered Care initiatives and implement them at the facility level • Promote and integrate the Planetree philosophy of Person-centered Care throughout the facility and its affiliated locations • Serve as a role model for Person-centered behaviors and standards; work with all levels within the facility to promote and adopt person-centered behaviors and standards

• Team Lead and Operations Manager of the first Public Health COVID 19 testing site in the Bronx, NYC; supported a staff of about 15-25 people, ranging from Nurses, PA's to Clerks. • Collaborated with multiple departments to ensure a successful 7 days a week COVID-19 testing site for patients and staff; includes providing staff with proper equipment / infection controlled environment, having enough patient education materials, problem solving for unexpected weather, or technological issues, and managing large crowds to reduce stress and anxiety about testing. • Processed and tested over 275+ patients a day during the height of the Pandemic, in a predominantly immigrant Spanish speaking community. • Assured 100% compliance in accordance with the CDC Infection Control procedures to keep staff and patients healthy and safe. • Created and developed standard operating procedures and protocols for the patient registration process, the patient experience, and their patient education materials, also worked with clinical staff to develop and implement testing procedures, . • Organized and supplied over 8,000+ patient education materials a month in multiple languages, including supplying materials for other sites - these packets included patient registration information, patient health education information and other key forms. • Improved the quality of the patient experience by improving the registration processes to be faster and more accurate, reducing risks of exposure, and by problem solving and resolving patient grievances. • Responsible for training new staff (including staff for other sites or locations) on our registration process and testing workflow. • Expanded testing parameters to include a rapid response point of care HIV Test option for all patients. • Led a team of temporary employees to self sustain the Covid 19 patient workflow process without a operations lead.

• Create customized workforce development programs to suit the needs of the largest municipal health system in the United States, servicing over 11 Hospitals and over 70 acute care centers. • Manage the program for all System New Employee Orientation, that results in a full day orientation, on-boarding process for over 100+ employees 3 times a month, organizing everything from room setup, facilitation, and collecting metrics/program evaluation. • Train and coach managers, supervisors and other leadership involved in employee development efforts. •Plan, organize, facilitate and orders supplies for employee development and training events. •Collect and analyze data via post training sessions using the Kirk Patrick model of program evaluation.

• Developed and implemented transformative person-centered care (PCC) initiatives, significantly enhancing the patient experience, care quality, and employee engagement across the organization. • Increased employee engagement survey response rate 76% through the creation of a comprehensive wellness program. This included arts in medicine, respite spaces for staff, team-building events, and recognition programs that reinforced a culture of well-being. • Improved patient engagement and education by collaborating with department leaders to implement monthly patient education sessions and establishing a community resource center, fostering stronger patient-staff partnerships through increased feedback and responsiveness of staff. • Enhanced communication and empathy skills across staff through organization-wide training, leading to a 2% increase in the Press Ganey likelihood-to-recommend score. Key initiatives included developing a person-centered care orientation, involving patients in care planning, launching a care-partner program, and enhancing MyChart usage for better appointment reminders and patient involvement. • Aligned PCC goals with organizational strategy by working closely with leadership, clinical, and non-clinical teams to integrate person-centered care into the hospital’s broader mission, strengthening workforce development and advancing healthcare equity. • Led multidisciplinary steering committees to drive the implementation of PCC principles, ensuring active involvement from staff, patients, and families in decision-making processes, ultimately fostering a culture of collaboration. • Utilized data-driven insights to monitor and assess the effectiveness of PCC programs, implementing performance improvement initiatives that optimized both patient and staff experiences.

• Managed daily operation of the site–building teams, developed training on workflow and protocols, resolved patient and staff grievances to improve safety. • Collaborated with multiple departments to ensure site compliance with equipment, and infection-control regulations, and created workflow for large crowds over 275+ management. • Assured 100% compliance in accordance with the CDC infection control procedures to keep staff and patients safe. • Created and streamlined standardization of the patient registration process and testing procedures to decrease cycle time while maintaining infection control protocol to reduce risk.

• Designed customized workforce development programs to suit the needs of the health system. • Led and fostered the System New Employee Orientation for over 175+ employees a session. • Trained and coached managers, supervisors, and other employees on leadership development skills. • Planned, organized, facilitated, and ordered supplies for employee development and training events. • Collected and analyzed data via post-training sessions for accurate evaluation of program effectiveness.

• Facilitated and created workforce development training in alignment with the organizational goals and mission. • Evaluated the impact of training and modernized the training content (presentation and course manuals).

• Partnered with leadership and stakeholders to design, deploy, measure, and sustain experiences aligned with business objectives that support the HR leadership team and the organization’s overall strategic plan to become an employer of choice. • Worked with human resource (HR) leaders, and other key stakeholders to refine HR’s organizational capabilities and talent development necessary to achieve performance outcomes; assist in executing the Cuyahoga County strategic plan, and lead HR transformational organizational changes. • Designed and delivered informal and formal training in a manner that is relevant, meaningful, engaging and effective for defined audiences. • Communicated effectively about numerous programs/services that inform and support stakeholders about human resource initiatives and Cuyahoga County culture changes. • Increased employee engagement through talent development and culture change programs (such as implementing a County wide volunteer program, employee engagement cards, strategic implementation of the County’s mission, vision, and values). • Utilized performance improvement methods to reduce the length of the hiring process by 30%. • Conducted need’s analysis with different agencies and departments to deliver effective interventions, or training programs. • Created job training guides and standard operational procedures for internal HR functions, and external supervisors and managers. • Educated Human Resources Analysts on the Human Resources Information System (HRIS) called SAP. • Taught technical computer classes that develop employee skills in Microsoft Suite programs. • Created soft skill or technical training's that further the County’s mission and vision. • Developed and facilitated the new employee orientation that onboards and socializes new employees about Cuyahoga County culture. • Managed and updated the internal Learning Management System (Moodle). • Created evaluations and assessments that measure the impact of the training.

• Design curriculum and teach cources at Bryant Stratton College. • Responsible for creating and delivering course materials and assessments that measure student’s progress and learning. Course Include: Psychology 101

Completed the Laughter Yoga Course, personally coached by Dr. Madan Kataria, esteemed founder of Laughter Yoga. As a certified Laughter Yoga Teacher and Leader, I joined the global movement promoting health, happiness, and world peace through laughter. Leadership, Coaching & Community Building Skills - 1. Team Engagement & Motivation – bringing joy and cohesion to workplace teams through laughter-based leadership and development workshops. 2. Public Speaking & Facilitation – confidently leading diverse audiences in wellness events, conferences, and corporate sessions. 3. Empathy & Emotional Intelligence – using laughter to deepen human connection, inclusion, and understanding. 4. Coaching & Group Dynamics – guiding others to rediscover playfulness, purpose, and self-expression. 5. Community Building & Program Development – creating and sustaining laughter clubs, wellness programs, and community joy circles.