Sage Sundi

Global Online Producer @ Square Enix

About

Current Title: Global Online Producer at Square Enix, Co. Ltd. (Japan) General Manager, Community & Service Div., Square Enix Co., Ltd. (Japan) Vice President, Online Division, Square Enix, Inc. (USA) Vice President, Online Division, Square Enix Europe (UK) • Over 10 years experience in MMORPG business. • Experience three major AAA MMO title as producer/director/product manager • Fluent language skill with Japanese (native) and English. • Ability to direct complex projects from concept to fully operational status. • Manage business development, commnity management, customer support, localization team • I love to travel all around the world. Specialties: Business development, Localization, Community management, Product marketing, Customer service, RMT (real money trading) chase and battle, Customer support.

Country

Japan

City

Tokyo

Industry

Computer Games

Skill

Community Management, Customer Support, Localization, Product Marketing, MMO, Xbox 360, MMORPG, Business Development, Japanese, Online Gaming, Translation, Gameplay, Customer Service

Experience

Global Online Producer

Square Enix

2001-11 - Present · 24 yrs 11 mos

Global Online Producer, FINAL FANTASY XI and PlayOnline, Square Enix Co., Ltd. General Manager, Community & Service Div., Square Enix Co., Ltd. Vice President, Online Division, Square Enix, Inc. (USA) Vice President, Online Division, Square Enix Europe • Maintain 500,000 subscribers world-wide for 6 years. • Successfully launch service on three platform (PlayStation 2, XBOX360 and Windows). • Manage operation team world-wide, Tokyo, Los Angeles and London. Producer/Localize Director, EverQuest II JP version, Square Enix Co., Ltd. Build relationship between Square Enix and Sony Online Entertainment to localize & publish EverQuest II into Japanese market.

Global Online Producer

Square Enix

2001-11 - 2014-12 · 13 yrs 2 mos

Localize online game title between cross language/culture is one of a role of this position. Also, manage ingame and phone support team as well as community relations team in Japan, US, EU and China.

Producer / Localize Director

Electronic Arts Japan

1998 - 2001 · 3 yrs

Successfully established Japanese version of Ultima Online. • Maintain $1.4 Million sales with 140,000+ Japanese subscribers with only small group of employees. • Manage to communicate with US studio, server team, outsource localize, QA and programmer, marketing and sales, product manager to create JP UO package product as producer. • As a localize director, localize every patch and compile data by myself. • Establish Game Master and phone support team to maintain customer support. Also, hire in-house programmer to develop dedicated support/reporting web tool. • Create community plan to build customer retention plan (average churn rate: under 5%) • Formulated online volunteer team (around 200 people) to help customer support and in-game event help.

Lead Game Maser

Electronic Arts Japan

1998 - 1999 · 1 yr

• Manage JP support team include game master and phone support team. • Adjust support policy to fill cultural difference between US and Japan. • Create visual report by build web/database system for upper management.

Freelance Translator/Writer

Freelance

1993 - 1997 · 4 yrs

- Translate IT related manuals - Magazine writer, MACLIFE, Internet Life - Bibliography: Macintosh Free and Shareware Best Selection 300 (Nihonbungeisha Co., Ltd. 1994)

Chairman of MOOV, NPO Apple Computer’s users group, Macintosh Owners

Volunteer

1992 - 1994 · 2 yrs

• Run BBS server system in own house to hold more than 20,000 members. • Regional Hub of OneNet, more than 200,000 member world-wide, receive daily data from Apple’s Boulder Hub. • Build knowledge to manage online community in very early stage.