Sagar N

Resolved and tracked technical issues related to Power BI reports and dashboards. Provided application support and troubleshooting for internal and external users, ensuring timely resolution of issues. Delivered L2-level application support, investigating and resolving complex technical issues for a global customer base. Performed root cause analysis and implemented preventive measures. Contributed to the creation of a knowledge base, documenting known issues and solutions for efficient troubleshooting. Participated in on-call rotation to provide 24/7 support, maintaining high availability and minimizing downtime.

1. Expertise in ETL (Extract, Transform, Load) design, develop and test various Power BI reports using drill down, drill through, bookmark, grouping, binning, parameterized by connecting from different data sources. 2. Skilled in writing DAX queries and expression within Power BI Desktop for advanced Data Analysis. 3. Worked on string, time intelligence, date, filters, logical, math, stat functions majorly. 4. Having experience in various filter (report, page, visual, drill through), slicers, manage parameter, toggle buttons. 5. Expertise in creating Data Visualization like matrix, table, chart, gauge, cards, categorical visual and maps. 6. Experienced in creating Workspace, Gateway configurations, RLS, Pipeline deployment, Data flow, Embed reports and Performance tuning. 7. Having proper understanding of Power BI architecture, Security models in Power BI. 8. Implemented report and unit testing to evaluate Power BI report data after development. 9. Worked with Agile methodologies using Jira project management tool for SDLC process. 10. Proficient in SQL with expertise in using various operators, functions, subqueries, CTE and joins. 11. Skilled in writing and implementing T-SQL scripts, including stored procedures, views, and indexes. 12. Having knowledge of Business Process and experienced in creating (BRD)

1. Designed and developed interactive Power BI dashboards and reports. 2. Connected to diverse data sources and build optimized data models. 3. Utilized DAX skills, M-Code for complex calculations and analysis. 4. Implemented data security and ensure data quality. 5. Collaborated with stakeholders to gather requirements and deliver solutions. 6. Performed data validation, testing, and user support. 7. Fetched data from multiple sources to create dataset and report. 8. Strong proficiency in SQL for data querying, manipulation and Data modelling. 9. Worked on Performance tuning, optimization to run report smoothly.

1. Conducting meetings to gather requirements, SOP, Regulation, Tariff rules understanding from CSR and business stakeholders. 2. Identifying process inefficiencies and recommending solutions. 3. Creating detailed requirements documentation and specifications. 4. Preparing reports, presentations and business cases. 5. To Control and Moniter activity of Freight forwarders and logisticians, co-ordinate with them to resolve issue.

Shipco Transport PVT LTD is a global neutral No-Vessel Operating Common Carrier (NVOCC) and a licensed freight forwarder. It operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. 1. I had responsibility to handle Export Documentation process. 2. Collaborate with SPOC and Team Leader to arrange employees for coverage as needed. 3. Reviewing the SOP’s and amending it as per the process requirements. 4. Handle Escalation / Penalty mail which comes from Client and front offices, Supervise logistic activity. 5. Identifying and prioritizing the business's needs and requirements, both functional and technical. 6. Understanding the business's strategies, goals, and requirements. 7. Monitoring progress and making adjustments as needed.