Safreen Fathima M

Working for Emerson as a Scrum Master 1. Driving an Agile team of 10 members, delivering 25–40 user stories per sprint 2. Facilitating Scrum ceremonies (Planning, Daily Scrum Meeting, Review, Retrospective) 3. Managing backlog and sprint planning with Product Owners 4. Driving continuous improvement and better team collaboration 5. Tracking and reporting Agile metrics to RTE 6. Coordinating instance planning activities to align team deliverables with release timelines 7. Coordinating continuous testing events to ensure quality and smooth release cycles

As an Agile Coach for a cluster of 10 Scrum teams, I drive Agile excellence by mentoring Scrum Masters, ensuring alignment with organizational Agile KPIs, and fostering a culture of continuous improvement. I partner with leadership to strengthen delivery predictability, compliance, and team agility across the unit. 1. Coordinated with 7 Scrum Masters to ensure adherence to Agile KPIs and unit-wide compliance standards. 2. Mentored and guided Scrum Masters to resolve delivery and team-level challenges, promoting sustainable Agile practices. 3. Conducted multiple workshops and coaching sessions on Scrum best practices, sprint planning, and agile compliance. 4. Created leadership reports highlighting team achievements, metrics, and continuous improvement outcomes. 5. Maintained Agility Debt at 0, ensuring all teams operated with complete compliance to Agile standards. 6. Partnered with cross-functional teams to strengthen collaboration, transparency, and accountability across the cluster. 7. Collaborate with Value Stream Agile Coaches to learn best practices and share detailed Agile reports and performance insights for the cluster

As a Certified Scrum Master, I lead multiple Agile teams delivering enterprise mobility and thought leadership solutions (TCS’s enterprise mobility platform with 6 lakh+ users) and (a global leadership publication app featuring articles from senior leadership). I drive Agile transformation, coach teams, and ensure timely, high-quality releases while maintaining strong stakeholder collaboration and customer focus. 1. Led 3 cross-functional Scrum & Kanban teams delivering complex enterprise applications across two major products 2. Completed 70+ release cycles with 100% functionality and a consistent 20% defect reduction per release. 3. Improved estimation accuracy by 60–70% by introducing structured Agile estimation models and tools. 4. Trained and mentored Scrum Masters and multiple teams on Agile best practices, story refinement, and time-boxing. 5. Enhanced Net Promoter Score from 57 to 64, reflecting measurable improvement in customer satisfaction. 6. Implemented Business Continuity Plans (10+ BCP drills) ensuring uninterrupted service during critical operations. 7. Standardized 50+ knowledge assets and improved internal knowledge-sharing frameworks across both products. 8. Contributed to ISO & internal audits and process improvement initiatives to strengthen compliance.

As a Business Analyst in the Enterprise Mobility domain ( Enterprise Mobility Solution with 6 lakh+ users), I collaborated closely with product owners, SMEs, and project leads to gather and analyze over 50+ business requirements, translating them into 250+ actionable user stories. I performed detailed process and data analyses to optimize business operations and supported informed decision-making through insights and reports. 1. Conducted 30+ analyses to streamline business processes and enhance customer experience. 2. Improved Net Promoter Score from 42 to 57 by analyzing user feedback and converting detractors to promoters. 3. Managed and resolved 350+ user queries, ensuring customer satisfaction and engagement. 4. Created 50+ documentation assets including induction manuals, user guides, and process presentations. 5. Conducted 20+ knowledge-sharing and training sessions to strengthen team understanding of business processes.