SAFIRA Z.

Key Responsibilities (Sales) • Manage the administration of all sales order processes, ensuring 100% accuracy and compliance. • Support the sales team to meet their sales targets and ensure customers are receiving the best possible service. • Creating sales order forms and gathering confirmations and signatures from all parties • Ensuring all transactions comply with data protection and industry regulations standards • Accurately enter sales orders onto the company system and updating records frequently • Maintain an accurate database of customer information including contact details, product preferences and any agreed terms • Create revised price lists as required and issue them to customers as appropriate • Liaise with suppliers regarding pricing, stock discrepancies and deliveries • Input, process, and chase customer payments, escalating to the Sales Manager where appropriate Key Responsibilities (Admin) • Act as the point of contact between the executives and internal/external clients • Responsible in billing transaction to customers – invoice and DO • Prepares orders by processing requests and supply orders; pulling materials; expediting order • Produce reports – Bi weekly & monthly sales report, inventory reports • Handle requests and queries from customer appropriately • Develop and carry out an efficient documentation and filing system • Manage warehouse inventory controls by implementing FIFO methods • Undertake the tasks of receiving calls, take messages and routing correspondence

-Market research -Select potential customers -Cold calling potential customers -Establish contact between customer and sales engineer -Handover of the customer to the sales engineer -Find new contact persons and departments -Create starting points for the sales -Maintaining CRM data of potential customers -Provide general administrative and clerical support

-Managing store and inventories. -Perform ordering,purchasing and billing to meet the customer order (SQL). -Handling shipment & courier - import and export. -Quality management. -Develop and maintain filing system. -Provide general administrative and clerical support to management (mailing,scanning,faxing,copying) -Process staff claim -Answer and direct phone calls (inquiry,payment aging) -Assist sales engineer and submit timely reports to sales engineer.