Saeed Hefnawy

Developing dashboards and KPIs that measure performance and operational results to identify gaps and areas for improvement. Running Multi Administration Projects to optimize efficiency and gain potential benefits. Identifying requirements and perform required analysis to address business needs and meets customer expectations in order to achieve business objectives. Managing and controlling sister companies OVER 650 GR documents and track progress to ensure being renewed and delivered on time accordingly. Developing compliance reports and performance analysis in order to support and provide decision makers with recommendations. Facilitating Risk management workshops to identify & analyze and determine proper risk response plan along with monitor and controlling of risks. Mapped current business and operational processes and offered recommendations for improvement. Developing operational workflow and clearly define policy and procedures along with roles and responsibilities within SBUs administration department. Developing metrics to determine inefficiencies and areas for improvement and performing gap analysis to identify needs.

Scheduled meetings and corporate events using exceptional organization and planning abilities. Accurately executed secretarial tasks, maintaining smooth administrative operations. Recorded meeting minutes accurately, communicating with relevant teams for prompt action. Ensure smooth running of office on day-to-day basis.

Helps our customers with their complaints and questions. Providing our customers with information about products and services. Offering our new services and promotions. Applying the surveys and questionnaire for measuring our customer satisfaction. Assist our customers with any inquiry or any technical issues.