Sadek Mohamed Sadek

Currently leading operations across Large Enterprise, Governmental, and Indirect segments, managing a leadership structure of 3 Senior Supervisors and 60+ Senior Relationship Account Managers. Responsible for setting the operational vision, driving customer experience excellence, and ensuring consistent service delivery for complex, high-value enterprise and government accounts. The role focuses on leadership development, performance governance, and cross-functional alignment to protect revenue, strengthen partnerships, and enable sustainable growth.

As the Enterprise SME Operation Manager, I lead the SME segment, ensuring top-notch service and satisfaction for our clients. I oversee a team of 6 Senior Supervisors and around 100 Account Managers. My responsibilities include managing customer satisfaction (CSAT), enhancing the customer experience, and optimizing key metrics such as contact rate and First Call Resolution (FCR). I also focus on achieving service level targets and implementing cost-reduction initiatives.

• Direct a team of 50+ acquisition executives to drive growth and customer acquisition within the SME enterprise segment across the region • Implement strategies to acquire high-quality customers and build a loyal customer base • Ensure maximum customer acquisition and retention for Etisalat products and services among enterprise customers • Foster strong relationships with cross-functional teams to identify and execute initiatives that will accelerate sales growth • Partner with HR to implement effective talent acquisition and retention strategies to secure top sales talent and minimize turnover • Provide ongoing training and development opportunities to empower team members to become future leaders and champions of company’s mission and values

Leading Elite and Mass SME Segments Working with a squad of six enthusiastic and agile Sr. Team Managers leading 60 Account Managers holding over 20k Corporate accounts. Leading the team to achieve incremental revenues and increase our market share selling Etisalat voice connections Developing subordinates to outstandingly perform beyond their limits Continuously enhancing functions related processes Cross functional collaboration to ensure business is running smoothly and efficiently