SADDAM KHAN

- Interacted with clients on regular basis to quickly alleviate issues and provide project updates. - Kept stakeholders up-to-date on details pertaining to client projects. - Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork. - Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment. - Delivered outstanding service to clients to maintain and extend relationships for future business opportunities. - Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution. - Scheduled and attended meetings with clients and prospective clients as requested. - Maintained client files with sales contracts, records of client interactions, client notes, and other information. - Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

- Worked on the Marketing Portfolio for Godrej Properties. - Successfully achieving the project scheduled goals. - Carried out market research to keep up to date with customer trends, as well as trying to predict future trends. - Brand Management across media: Online Out-of-home, broadcast & Print. - Successfully executing campaigns in Mainline, BTL & Social Media platform. - To Analyze the marketing campaigns launched and creating reports. - Coordinating with Brand Managers and working with colleagues across multiple departments (such as marketing assistants, marketing managers and creative team). - Supervising advertising, product design and other forms of marketing to maintain consistency in branding. - Developed team communications and information for meetings.

- Conducting Market Research as per campaign requirement. - Used critical thinking to break down problems, evaluate solutions and make decisions. - Resolved conflicts and negotiated mutually beneficial agreements between parties. - Served clients in a friendly, efficient manner following outlined steps of service. - Proved successful working within tight deadlines and fast-paced atmosphere. - Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. - Prepared a variety of different written communications, reports and documents to ensure smooth operations. - Drove operational improvements which resulted in savings and improved profit margins. - Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

- Actively listened to customers' requests, confirming full understanding before addressing concerns. - Collaborated with creative department to achieve campaign goals. - Identified issues, analyzed information and provided solutions to problems. - Drove operational improvements which resulted in savings and improved profit margins. - Resolved problems, improved operations and provided exceptional service. - Developed team communications and information for meetings. - Developed and maintained courteous and effective working relationships. - Used critical thinking to break down problems, evaluate solutions and make decisions. - Created plans and communicated deadlines to ensure projects were completed on time. - Handled day-to-day running of work collaterals, ensuring high levels of productivity and progression. - Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. - Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Studied indepth about Advertising, Public Relation & Journalism.