Sachin Kulkarni

I lead delivery and transformation across the portfolio of Cards Services, Bank Solutions, Credit Union Solutions, Digital Payment Solutions, Financial Risk Management, Digital Channels, Digital Lending, Application operations, Product implementations, and Professional services. While delivering product engineering and implementations, systems integration and client services, I have: • Successfully integrated India teams of Fiserv acquisitions such as Cash Edge, Open Solutions and SpendLabs • Deepened product engineering capabilities, achieved ‘single click’ devops, embraced open-source tools, migrated workloads to Cloud, adopted full-scrum SAFe agile development with high levels of full life cycle automation. • Established a culture of ‘client centricity’ with faster implementations, API driven integrations, immersive user experiences, and insightful analytics delivered to clients at optimal TCO. • Created a culture of ‘product centricity’ by reducing tech debt, making products more secure, while participating in enterprise-wide product innovation programs. • Built vibrant communities of architects, agile practitioners, full stack developers and test engineers. • Institutionalized productivity and automation as a way of life delivering YOY 10% improvement.

I built and led a sustainable cross-sector Consulting business >$500M globally for clients looking to set up, transform, or divest Global Capability Centers (“GCCs”) via a comprehensive set of offerings: 1. Design-Build-Operate-Transfer (DBOT) to set up new GCCs 2. Assisted Transformation (AT) of existing GCCs with a focus on Automation 3. Co-sourced Virtual Captives (VC) and 4. Long Term Outsource (LTO) for sub-optimal GCCs I led the development of IBM’s go-to-market strategy, service offerings, alliance partnerships, and led Sales and C-suite engagements for GCCs from advisory through to execution.

I advised client CXOs through differentiated, services led and software enabled propositions including: 1. Immersive omni-channel customer experiences 2. Optimized Application portfolio via API led service integration, migration to Cloud, application decommissioning, "build" to "buy" to "rent" applications on PaaS 3. Optimized infrastructure via virtualisation, SLA management, IaaS, and Big Data solutions 4. Improved development productivity using devsecops and distributed agile 5. Automation leveraging RPA, Intelligent Automation and straight through processing 6. Acceleration of clients' Cloud, Analytics, Mobile, and Social agendas As Global Relationship Partner, I co-led IBM’s campaign to become a global strategic vendor for HSBC. I led the response to supplier selection RFP, capability presentations, site visits to India, China and Brazil, commercial negotiations for the framework agreement and global services rate card. I was responsible for all aspects of building and growing the global relationship, including signings, revenue, profit, ODCs setup and delivery oversight across 11 countries.

As the Account Exec for Royal Bank of Scotland UK, I led Capgemini’s campaign to become a global strategic supplier for RBS and its constituent businesses including ABN Amro, Direct Line Group, and WorldPay providing Technology, Consulting, and Outsourcing services. I designed RBS GCC’s Target Operating Model for large programs including multi-vendor governance, offshoring strategy and outcome based commercial models. I mobilised, designed and helped deliver separation and divestiture programs for Direct Line and WorldPay businesses' separation for IT applications, infrastructure, facilities, HR, finance, branding. I grew the business to 1,400 FTE deployed across the UK, Netherlands, USA, and India. I was accountable for growth and global P&L from sales to cash, client relationships, and delivery oversight for transformational programs across multiple BUs: 1. Direct Line Group Insurance - Home, Motor, Travel 2. Legacy ABN Amro Global Transaction Systems - Payments, Cards, Trade, and Cash Management 3. Group Finance, Risk and IT 4. WorldPay - Merchant Card Services 5. Shared Services - Managed Testing, Architecture and Design

Accountable for shared services P&L, key client relationships and delivery oversight. Led 1,600 FTE team achieving customer satisfaction of >90%, team retention of 91%, offshore leverage of 1:8. Led the productivity improvement and software reuse program widely recognized by the client CIO. The team was based across APAC, Europe, and USA organized into 3 CoEs: 1. Testing - functional and non-functional; test strategy, planning, automation; test environments and data 2. Digital - App Development across Branch, Internet and Mobile channels, User centric R&D, Architecture and Design solutions CoE 3. WIC - Workflow, Imaging, Content Management and BPM solutions CoE

I was responsible for business development managing CIO relationship. I managed a 400 FTE team including delivery and contract management. The engagement spanned Retail and Commercial Banking (deposits, brokerage, commercial credit, payment & cash management, collections); Risk (credit, operational and market risk, credit data warehousing), Regulatory compliance (BASELII, Anti Money Laundering, End User Computing, Check21), Investment Banking (fixed income, credit and interest rate derivatives), and Ecommerce applications. I collaborated with client’s GCC to jointly deliver IT solutions to the Bank.

After the acquisition of Megatec Australia, I was sent to Melbourne to integrate the consulting business with Capgemini. The scope included training, process tailoring and improvements for sales, service delivery, and support functions. I engaged with key clients to design scorecards and SLAs to enhance engagement quality, client satisfaction and profitability. I implemented a Quality program aligned with APAC business objectives, rolled out CMMi Level 5 assessed processes, achieved upgrade to ISO 9001:2000 and led the transition to the integrated Quality Management System. I authored Application Managed Outsourcing methodology including the process, deliverables and tools. I also established a Process Consulting practice, designed services, developed sales collateral, socialized with business development and client partners, participated in pre-sales, oversaw consulting engagements.

Successfully established offshore services competing with regional service providers, mitigating clients' concerns around transparency and governance. I established and tracked key performance KPIs. Managed client relationships at Sr Director level and generated additional annuity business. Provided delivery oversight for 6 projects in retail credit card business including Web based B2B consumer lending application, cards package implementation, customization, loan servicing, collections, maintenance and support.

Travelled across USA, France, the UK developing solutions, participating in sales calls, deal qualification, writing proposals and RFP responses - winning $7m in new business. Built offshore pre-sales team, implemented tools for customer contact management, sales process and revenue forecasting, and developed sales collateral across key focus areas.

Re-engineering Mainframe Applications (REMAC) – Delivery Manager for Blue Cross Blue Shield Oct 99 - May 2000 Performed technical and financial reviews of proposal and contract, defined scorecard and SLAs. Managed REMAC program based on contract SLAs. Performed account planning, resource forecasting, and provided delivery oversight. Re-engineering core apps – Delivery Manager for Safeways Inc. USA Sep 98 - Sep 99 Managed delivery of a fixed price outsourcing contract for re-engineering and cross-platform migration of 50 applications with a team of 90 consultants. The applications were on disparate platforms in a complex stakeholder environment with Safeways acquiring Dominick’s.

Project Manager - Project STT – BT Milton Keynes UK Aug 97 - Aug 98 1. MIS application used by exchange planners. Converting Oracle Forms3.0 to Developer2000, developed a GUI in VB and functional enhancements for new telephony products. 2. Created business case, proposal to Outsource, managed project from initiation to completion. Business Analyst - Project PULSE – BT London, UK Sep 95 - Aug 96 1. Call analysis, monitoring equipment utilization, processor loading, competitor traffic. 2. Analyzed requirements, Data modeling using case tool, detailed database design Business Analyst - Project National Traffic Matrix – BT London, UK Sep 95 - Aug 96 1. Traffic, call analysis to manage distribution across exchanges at peak-time events 2. Captured requirements, developed functional specifications. 3. Liaised with end users, BAs, 'Oftel' and executive sponsors. 4. Evaluated 13 applications to developed strategy and plan to retire and/or integrate applications.

Technical Team Lead - AIG Inc. Loss Management System Jul 94 - Aug 95 Led a team of 7 developers for maintenance and support of re-insurance claims processing application. Analyst - Oil & Natural Gas Administrative Revenue Database – New Mexico USA Apr 94 to Jul 94 ONGARD is a program managing Oil and Natural Gas produced from Govt. of New Mexico oil wells. Functionality included Land, Lease and Well Management, Transportation to Point Of Sale, Revenue administration. Sachin led 3 developers to code and test several complex on-line and batch transactions. Programmer - Microprocessor based ROM Emulator Aug 93 - Mar 94 Developed a Microprocessor based Product using C and Assembly languages.