Sachin Sawant

• Provide technical support, installation, commissioning, and preventive and corrective maintenance for GC, HPLC, and gas generation systems at customer sites across Canada. • Deliver on-site customer training and troubleshooting, achieving approximately 95% customer satisfaction. • Execute LNP skid design support, calibration, FAT, SAT, and site commissioning, including IQ/OQ documentation and regulatory compliance. • Collaborate with the sales team to identify product upgrade opportunities, generate service leads, and prepare service quotes.

• Delivered 24/7 corrective service for automated medication systems across 5+ customer sites, achieving 98% system uptime. • Reduced system rejection rates by 75% through structured root-cause troubleshooting and process improvements. • Maintained 100% preventive maintenance schedule compliance and managed spare-parts inventory to maximize equipment uptime. • Provided customer training and documented all service activity in the CRM/service management system.

• Lead all aspects of field service support and customer relationship management for our customers. • Provided complete services on Chromatography and Trace Elemental systems, including installation, repairs, preventative maintenance, and instrument qualifications. • Primarily focused on support of Agilent chromatography products including Gas Chromatography (GC), Liquid Chromatography (LC) • Delivered fully coordinated solutions, including peripherals, communications, operating systems, and applications software.

• Managed on-site activities such as installation, implementation, preventive maintenance and repair of Multi-vendor systems and solutions. • Scheduled and completed calls with a sense of urgency to ensure customer equipment uptime, maintaining courteous communication throughout, and providing aftermarket customer care and reports resulting in increased customer satisfaction by 40%. • Managed parts inventory, MTE recalibrations, expenses, and service order closures on time. • Mentored newly onboarded engineers and provided phone support for the field service team.

• Proficient in the installation, maintenance, troubleshooting, and end-user training of analytical equipment from DANI Instruments (Italy), Mitsubishi Analytech (Japan), Chromatec (Russia), Eraly (France), Knauer (Germany), Kyoto KEM (Japan). • Expertise in Petro-chemical domain equipment such as DHA analyzer, LPG/NGA analyzer, LowOx analyzer, Benzene and Toluene Analyzer, Elemental analysis- Sulfur nitrogen and chloride, Titration- Karl Fischer and Potentiometric (TAN and TBN, Mercaptan Sulfur) • Skilled in Power domain equipment such as TOGA analyzer, DGA analyzer, Titration- Karl Fischer and Potentiometric (TAN and TBN) • Well-versed in Pharmaceutical domain equipment such as Titration- Karl Fischer and Potentiometric and HPLC.

• Managed the entire site of the R-APDRP Project (Kalyan) and the Bhiwandi-Wada-Manor Road Electrification Project. • Provided accurate project estimations to senior management for informed decision-making. • Supervised and led a team of supervisors and sub-contractors on the site. • Conducted daily monitoring of project activities to ensure timely completion.

• Received extensive training at Mitsubishi Chemical Corporation, Japan in the installation and servicing of their equipment such as CA/KF – 21 & 100, GT-100, AQF-100, TS/TN/TOX – 100. • Served as a Sales and Service Engineer for MITSUBISHI Chemical Equipment, performing duties with efficiency. • Successfully handled responsibilities for installation, commissioning, and troubleshooting of Halogen Analyzers, Karl Fischer, and Auto Titrator.