Sachin Suvarna

Leading a team of aftersales professionals across ten branches at Karnataka Agencies Mahindra, a leading automotive dealership, to drive revenue growth, enhance customer satisfaction, and optimize service operations. Spearheaded strategic initiatives resulting in a 19% revenue growth in FY23 and sustained momentum in FY25 Q1. Elevated customer experience and service quality, evidenced by a 40% improvement in the Customer Satisfaction Index (CSI) score. Drove team performance to achieve the highest Service Retention rate in the Personal Segment for FY24, recording a remarkable 51% retention rate. Optimized the debt recovery process, leading to improved cash flow and a significant reduction in outstanding debts. Aftersales Management, Customer Relationship Management (CRM), Dealer Management Systems (DMS), Team Leadership, Service Operations Management

·As General Manager at Pinnacle Trading & Contracting Company from October 2020 to March 2023, responsible for overseeing operations, business development, and client relationships. Secured a bulk leasing agreement from two major clients, generating increased revenue and establishing long-term business relationships. Demonstrated strong negotiation and client relationship-building skills by securing a catering contract for 1500 people from a prominent client in Qatar. Maintained transparent and efficient communication with clients and stakeholders, ensuring seamless project execution and timely delivery of high-quality result

Spearheading a team of 4 sales consultants and assured utmost profitability in transactions by up selling finance products with close co-operation of team members. Developed customer purchase portfolio in accordance with industry. Enhanced competencies of new sales representatives through training and guidance to expand and cultivate quality sales deliverables. Key Accomplishments: • Generated highest Sales Number for Duster &      Symbol models in 2018, streamlined delivery process, and increased      customer retention by 15%. • Increased KAM purchases • Increased Renault brand presence in the      construction industry. • Increased Fleet sales by 76% YTD Established the Renault Dokker van as the most preferred in its segment

Spearhead and mentor a team of eight sales executives and two team leaders to improve operational efficiency of fleet and achieve set targets. Build and maintain long-lasting relations with clients to enhance NISSAN’s product recognition and improve service level. Analyse key accounts development, lead manpower planning, oversee SME concentration, prepare special focus segment and campaigns strategyand negotiate tenders to generate more revenue and increase productivity. Perform and streamline monthly competition analysis by evaluating MEAC data and order loss reports to drive profit gains. Administer inventory by reviewing comprehensive sales records and determining requirements of various categories of vehicles. Key Accomplishments: • Introduced process improvement plans by      initiating KAM system and rationalising sales, service, and parts process      for better market penetration. • Played integral      role in managing a fleet business of over 78% of total Nissan Qatar-sales      and Achieved 42% of total fleet sales through KAM. • Successfully negotiated Hilti tender order of 85      units twice in a row and drove augmented results.

Created KPIs and aligned team performance as well as objectives in compliance with set standards. Ensured attainment of monthly and annual sales goals on time and within set revenue targets. Collaborated with key buyers, developed sales control system, and enhanced performance of executives to generate and improve business. Devised strategies to enrich team’s capability and steer effective marketing coverage. Liaised with all executives by building effective communications to assess training and development needs and provide insight for improvement of sales and activity performance. Maintained accurate records of all pricings, sales, and activity reports and submitted all prospect applications for pricing and approval while striving to maintain maximum profit margin in a timely manner. Key Accomplishments: • Enhanced key account penetration ratio by 15% and      achieved award for the best team performance twice.