Sachin Sharma
Senior Director - Enterprise Digital & Business Solutions ( Information Technology) @ PNB MetLife India Insurance Co. Ltd
About
A senior Life Insurance Operations expert having over 15 years of rich experience with leading Life Insurance companies and over 1.5 years of entrepreneurial experience. A strategic planner with expertise in designing systems & procedures and contributing towards improved performance, heightened productivity and enhanced internal controls. Competent in assessing and implementing effective solutions to the customer needs, with an aim to improve customer contentment and consequently customer loyalty, repeat and referral business. Extensive experience in implementing Operational procedures, regulatory requirements & finalization of Operational processes involving preparation of user requirements for IT enhancements. An effective communicator with excellent relationship building & interpersonal skills; strong analytical, problem solving & organizational abilities.
India
Gurugram
Insurance
Life Insurance Operations Management, Business Analyst in life insurance domain, Strategic & Tactical Planning, Project Management, Management, Business Development
Experience
Senior Director - Enterprise Digital & Business Solutions ( Information Technology)
PNB MetLife India Insurance Co. Ltd
Gurugram, Haryana, India
Director - Business Solutions & Application Delivery (Information Technology)
PNB MetLife India Insurance Co. Ltd
Gurugram, Haryana, India
Associate Director - Business Solutions (Information Technology)
PNB MetLife India Insurance Co. Ltd
Mumbai Area, India
General Manager - PMO (Information Technology)
PNB MetLife India Insurance Co. Ltd
Mumbai Area, India
Associate Vice President - Field Operations (North & East)
Aviva India
New Delhi Area, India
Zone Operations Head
Tata AIA Life Insurance
New Delhi Area, India
Managed operations of 80 branches in North India with a team size of 125 resources. Key deliverables within operations included the following: People Management Distribution Servicing – Managing distribution queries and enabling support system for their efficient business New Business Acquisition – Processing of new business at branch and regional processing centre Customer Service – Continuous improvement through various initiatives driven towards customer delight and handling customer grievances. Formulating strategic/ tactical plans for service deliveries in line with expectations on customer service standards. Branch Profitability – Driven through Persistency and Renewal Premium Collections Risks and Controls – Conducting periodic internal reviews across various functions in branches Facilities management across branches Zonal Claims Management Zone Processing & Analytics – Management of New Business Data Entry, policy printing and MIS generation Recruitment and Retention of talent through effective employee programs. Liaison with Legal, IT, Distribution and other Operations departments for implementing new functionalities.
Education
Maharaja Agrasen College
Honours in Financial Management
Sachin Sharma's Contact Information
Phone
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