Sachin Aggarwal(he him his)

Chief Technology Consultant

About

With overall 22+ years experience, I lead IT initiatives to deliver impactful customer experience (CX) solutions while ensuring robust system integration and information security. My focus is on leveraging CRM systems, management strategies, and Oracle tools to streamline critical applications and infrastructure for operational efficiency. Previous roles at Maruti Suzuki Insurance Broking, Ford Motor Company allowed me to contribute to CX digital solutions and business strategies in international markets, further refining my ability to address risk management and enable seamless digital transformations. My overarching goal remains to empower organizations with technology-driven solutions that enhance customer satisfaction and foster continuous innovation.

Country

India

City

Gurgaon

Industry

Automotive

Skill

Artificial Intelligence (AI), Technology Management, Executive Advisory, Good Manufacturing Practice (GMP), Lean Manufacturing, CRM, Management, Oracle, Human Resources, Microsoft SQL Server, Team Management, Program Management, Automotive, Leadership, Requirements Analysis, Project Management, Digital Marketing, SDLC, Business Analysis, Vendor Management

Experience

Chief Technology Consultant

AERON INDUSTRIES

2025-10 - Present · 1 yr

Delhi, India

The digitization of a supply chain across 30+ partners towards organisation vision for Supply Chain 4.0, transforming traditional linear chains to interconnected digital networks. Omnichannel communication strategy by Integrating WhatsApp, RCS, and SMS as core communication pillars as a unified ecosystem for order management, fulfillment, and financial reconciliation

Head IT

Maruti Suzuki Insurance Broking

2023-3 - 2025-9 · 2 yrs 7 mos

Delhi, India

CX Business Solutions Manager

Ford Motor Company

2020-3 - 2023-3 · 3 yrs 1 mo

Gurgaon, Haryana

CX Digital solution Manager - International Markets

Ford Motor Company

2019-7 - 2020-2 · 8 mos

Dealer Systems Manager - Asia Pacific & Africa

Ford Motor Company

2014-9 - 2019-6 · 4 yrs 10 mos

Gurgaon, India

Dealer Management system : Strategising, Finalisation and Implementation of one standardised Business processes along with one system across the different markets of Asia pacific for Dealer Management System. Includes# - Analysis of different markets(countries) - Aligning processes with the OEM SOPs. - Alignment of Internal OEM legacy systems with Dealer systems. - BI needs identification for OEM both national and regional. - Roll out and training strategy. - Supplier management

Manager

Maruti Suzuki India Limited

2010-4 - 2014-9 · 4 yrs 6 mos

Delivery Manager : Customer Win Back : Customer retention and expansion : highlighting customer insights, Creation and availability of 360 degree View of Customer with Enterprise level CRM implementation followed by consolidation of all the legacy transactional as well as CRM systems. Using customer analytics, optimised marketing expenditure & enhanced conversions. Facilitating common CRM for organisation owned BPO as well as business partners located across the geography. Program Manager : DMS, Transition management of BPO services from one vendor to another including BPO infrastructure, process re-engineering,hardware & software.