Sachida Gertrude

Handled customer inquiries and account-related questions via phone and email. Resolved customer complaints professionally, improving customer satisfaction. Provided proactive customer outreach and service recommendations. Collected customer feedback and responded to reviews. Built and maintained long-term customer relationships.

Provided end-to-end professional and personal scheduling for senior executives. Organized travel arrangements including accommodation, transport, and itineraries. Prepared and managed company documents, spreadsheets, and confidential records. Streamlined office operations by managing logistics, filing systems, and schedules. Oversaw inventory, ordered office supplies, and supported budget management.

Supervised daily clinic operations including patient registration and scheduling. Improved patient satisfaction through enhanced inter-department communication. Managed clinic budgets, supplies, and maintenance schedules. Promoted safety, quality, and service excellence within the clinic. Increased patient retention by 15% through feedback-driven service improvements.

Accurately entered, updated, and maintained customer records and numerical data in company databases. Reviewed and corrected errors in spreadsheets and reports to ensure high data accuracy. Organized, scanned, and archived customer documents for easy retrieval and reference. Supported the finance and operations team by generating detailed error-free reports from raw data.