sacchitanand pai

principal consultant

About

Experienced in Business Processes, Enterprise Application, Integration, Workflow Automation and ITSM application suite (Incident Management, Problem Management, Change Management, Asset Management, CMDB) design and development with 20 years in various roles including abilities in Architecture, Design, managing solution implementations, and delivering 'best of breed' solutions on time and budget. Solution provided to various customers by integrating Remedy with ServiceNow

Country

united states

City

san francisco

Industry

information technology and services

Skill

bmc certified professional 8.x, myit and smartit specialist, togaf 8 enterprise architect certified, itil foundation certified, it service management, service delivery, saas, pre sales, itil, solution architecture, enterprise software, requirements analysis, cmdb, sdlc, management consulting, cloud computing, it strategy, service management, integration, incident management, problem management, change management, asset management, integrating remedy with servicenow, bmc innovation suite

Experience

team lead

ivus software development centre

2000-8 - 2003-2 · 2 yrs 7 mos

Production operations of Client Teams - Responsible for complete system and CRM operations using Remedy, Kana technologies

senior technical member

pointsoft

1999-1 - 2000-8 · 1 yr 8 mos

Development of business applications for both customer and in-house using Visual Basic, Oracle Developer technologies

software developer

annapurna foils

1992-12 - 1999-1 · 6 yrs 2 mos

Using DOS, FoxPro, dBase, Lotus 1-2-3 applications, in-house software development for internal process departments like Product Planning, Dispatch, Stores, Purchase, Quality Control and providing Monthly & Yearly MIS reports

senior bsm consultant

wipro technologies

2006-4 - 2012-1 · 5 yrs 10 mos

* Installation, Implementation and Integration of Remedy suite applications * Requirements Workshops, architecture and design * Lead the monthly governance meeting from employer side to present the status to senior customer management team * Closely work with Practice Team towards customer proposals, budget cost and presenting solutions

consultant

cmango

2003-2 - 2006-4 · 3 yrs 3 mos

Installation and implementation of Remedy, Remedy CMDB, Remedy ITSM Suite applications Conduct workshops during engagements

principal consultant

bmc software

2015-10 - Present · 11 yrs

senior consultant

bmc software

2012-1 - 2015-9 · 3 yrs 9 mos

Business Processes, Enterprise Application Integration, Workflow Automation and IT Service Management Design, Architecture, Workshop requirements, Implement, Integration of ITSM and delivering ITSM solutions