Sabrina M.
Programme Ambassador @ Imperial Business School
About
I’ve always been curious about what makes great customer experiences feel effortless: when a brand truly connects with its audience. That curiosity has guided my path through marketing, client engagement, and strategy, where I’ve helped shape initiatives that drive results and build stronger relationships. An MSc Strategic Marketing graduate from Imperial College Business School, I enjoy combining creative insight with analytical thinking to understand what drives people and brands. From scaling an online resale business to £5,500 in sales, to delivering a 23% sales uplift at & Other Stories, I’ve learned how small insights can spark meaningful impact. I’m drawn to roles in client service, marketing/PR and sales development, where I can collaborate with great teams, contribute to purposeful projects, and keep learning from inspiring people along the way.
United Kingdom
London
Higher Education
R (Programming Language), Visual Standards, Customer Contact, Visual Merchandising, Merchandising, Trend Awareness, Fitting, Inventory Control, Organization Skills, Product Knowledge, Easily Adaptable, Customer Satisfaction, Customer Service Management, Customer Experience, Customer Relationship Management (CRM), Communication, Analytical Skills, Strategy, Online Marketing, Digital Marketing
Experience

Real Estate Intern
High Standard Company Limited
Hong Kong SAR

Sales Advisor
London, England, United Kingdom
- Provided excellent customer service ranging from the knowledge of clothing materials, sizing as well as delivery and returns - Handled POS software for purchase transactions such as cash and credit, as well as returns and exchanges to ensure accurate cashflow management - Maintained tidy and presentable shop floor by ensuring clothing were neatly folded and hung up on rails, as well as accessories were organised orderly such as by style - Teamworked with other sales advisors on fitting rooms, including guiding customers to the fitting room stall and aiding them in finding the style or clothing they desire - Helped replenish inventory(both clothing and accessories), including utilising system softwares for stockcount

Marketing Manager
London, England, United Kingdom
- Recruited and oversaw a team of four people in managing Women in Business’ marketing - Increased Instagram followers by 58% (2022/2023 academic year), reached over 7,606 accounts with +468% content interactions - Grew LinkedIn followers by 41%, with 38.5% impressions rate and increased engagement rate by 28% - Designed and executed over 30+ marketing posts in-line with society's rebranding - Proactively engaged and communicated with external contacts to establish partnerships and foster collaborations

Marketing Associate
London, England, United Kingdom
- Designed posts for events and other related content - Responsible for posting events and other content onto all social media channels including LinkedIn - Collaborated with event associates on marketing materials for guest speaker events - Contributed to designing merchandise for the society (including finding reliable manufacturers and implementing hoodie design ideas and suggestions)

Marketing Associate
London, England, United Kingdom
- Organised "Luxury Fashion Marketing Event at Gucci" & "TikTok Marketing at Thursday" - Contributed to marketing ideas and suggestions for King's Consulting's(renamed as King’s Strategy) Instagram Page (Pro-Bono Consulting Project by King's Business Club), including content creation - Established and created "Committee Spotlight Series" on King's Business Club's LinkedIn Page

Marketing Assistant Intern
London, England, United Kingdom
- Curated a bespoke list of 1000+ F&B venues for corporate clients, ensuring the availability of private hiring options - Maintained daily content stream on Instagram to feature up-to-date posts about last-minute availability at restaurants, bars, and pubs

Visual Editor of Cat Among The Pigeons 2019
Surrey, England, United Kingdom
- Discussed and designed layout of Cat Among The Pigeons publication( 2019 Edition) with deputy visual editor - Collaborated and communicated alongside text editor on pairings of articles and artwork (GCSE & A-Level artwork) - Set meetings and weekly deadlines of magazine progress - Contributed to writing 2 arts-related articles for the magazine - Communicated with graphic designer on the theme of the magazine and finalised overall layout
Education

Strategic Marketing
- Relevant modules: Marketing Analytics, Brand Management, Applied Strategic Marketing, Services & Customer Relationship Management, Emerging Technologies in Marketing, Brand Experience Design, Finance & Pricing Strategy, Integrated Marketing Communications

Business Administration and Management, General
Relevant Modules: Introduction to Microeconomics/Macroeconomics, Strategic Management, Consumer Behaviour, International & Digital Marketing, International Business, Corporate Social Responsibility and Managing Extreme Situations
Sabrina M.'s Contact Information
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