sabrina gargiulo

teamleader customer service- business to business

About

All-round senior professional with experience in customer service management, leadership and process optimization. Skills Strong organizational and analytical skills, excellent communication & presentation, strategic partnerships, negotiator, fast learner in complex business environments, high quality work, hands-on, entrepreneurship, result oriented, good problem-solving skills, time management, people management, customer service management, process optimization, proactive monitoring, change management.

Country

belgium

City

antwerpen

Industry

packaging and containers

Skill

sales management, management, change management, contract negotiation, b2b, sales, account management, new business development, key account management, healthcare, selling, strategy, budgets, business development, sales operations, business strategy, negotiation, government procurement, business planning, marketing management, public tenders, marketing strategy, construction, long term business relationships, cold calling, consultative selling, project sales, hospital sales, nursing homes, public sector, investment sales, hunter, cross selling, capital equipment, analytisch denkvermogen, time management, analytical skills, project management, customer relationship management, operations management, process optimization, business to business, operational excellence, business process improvement, strategic partnerships, people management, team leadership, coaching, problem solving, client services, customer service management, leadership, organisational skills, coaching and mentoring, client focus, team performance, operational efficiency, office administration

Experience

key account manager- business to business

vpk group

2017-7 - 2018-7 · 1 yr 1 mo

 Maintain client relationships of large and medium scale customers  Key Account Management  Extensive client portfolio  Co-operate with internal and external stakeholders at different levels  P&L improvement

sales and marketing manager- business to business

distrac group

2011-1 - 2013-8 · 2 yrs 8 mos

 Coaching a team of 5 Account Managers in project management  Key Account Management  Preparation of quarterly forecasts  Responsible for a client portfolio of 12 million Euros  Co-operate with internal and external stakeholders at different levels

teamleader customer service- business to business

vpk packaging group

2018-8 - Present · 8 yrs 2 mos

* Supervise day-to-day operations in the customer service department. * Give constant direction and coaching to 10 team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible. * Respond to customer service issues in a timely manner. * Create effective customer service procedures, policies and standards. * Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. * Create better modes of operations to make customer service easier for both team members and customers. * Follow up clear team goals and assigned KPI’s. * Manage the budget of the department. * Creating an inspiring team environment with an open communication culture.

inside sales- business to business

ergoline belgium bvba

2002-3 - 2004-2 · 2 yrs

* Invoicing * Create quotes * Enter orders

account manager- business to business

distrac group

2004-2 - 2010-12 · 6 yrs 11 mos

* Active prospecting in eldery homes, medical shops and hospitals * Account Management * Key account Management * Organize trade fairs

sales advisor assa abloy entrance systems new equipment-b2b

assa abloy entrance systems

2013-10 - 2017-6 · 3 yrs 9 mos

* Development of strategic partnerships in Construction area. * Preparation of monthly sales forecasts. * Market share increase. * Negotiation of contracts.