sabrina van strijthem

freelance activity based costing implementor

About

I was involved in all steps of a project life cycle: * Defining and analysing business/functional requirements * Development and testing * Writing user manuals and train users * Deployment during go-live and end user support - Expert in analyzing, describing and visualizing requirements - Good communication skills - Self-directed with excellent organizing and planning skills - Team Player - Client-focused - Very good in problem solving - Eager to learn Specialties: Implementation Activity Based Costing, making use of -SAS E-guide -SAS ABM Business Enhancement - Realize the optimization of the service and generate value in your organization - Optimize Processes - Siebel CRM - Oracle EBS

Country

belgium

City

brussels

Industry

information services

Skill

business process, business analysis, change management, crm, oracle e business suite, business process improvement, siebel, analysis, management, process improvement, requirements gathering, problem solving, functional design, functional analysis, oracle applications, oracle, outsourcing, forecasting, requirements analysis, call routing, workforce management, call center, customer experience, business requirements, business process design, operations management, inbound marketing, customer service, sas, erp, business intelligence, leadership, integration, team leadership, team management, itil, testing, program management, management consulting, software project management, data warehousing, process management, telecommunications, data modeling, outbound, inbound, customer relations, sas enterprise guide, sas abm

Experience

student working on abc

vpk group

1999-1 - 1999-1 · 1 mo

senior oracle analyst

bpost

2004-11 - 2007-5 · 2 yrs 7 mos

oracle functional analyst

johnson controls

2003-11 - 2004-10 · 1 yr

oracle functional analyst

fruit of the loom

2001-11 - 2003-10 · 2 yrs

financial auditor

1999-10 - 2001-10 · 2 yrs 1 mo

consultant

the house of contact centers

2011-7 - 2012-6 · 1 yr

* Contact Center Value Creator * Development of internal projects (website, timesheets, contact center maturity assessment) * Assessment of contact center activities at several companies

workforce manager

carglass®

2011-6 - 2011-12 · 7 mos

* As it was time to have a more operational experience, I spent some months as workforce manager in the heart of the contact centre. * Develop procedures and processes to operate business most effectively. * Forecast workload and resource requirements * Develop initial schedule of resources by: * Assessing potential shortfalls * Assessing call types * Allocating staff to meet forecasted resource requirements * Communicating cost over runs and making recommendations for corrections * Scheduling shifts and break times for staff * Manage schedule before real-time implementation by: * Deciding schedule changes based on impacts to organization * Recommending and obtaining approval for decisions beyond assigned level of authority * Communicating changes in expectations or required resources, e.g., arrange staff level changes * Intraday management * Assistance in formulating the specific requirements of new contact center technology (RFP), related to WFM, Quality Monitoring, Advanced Workload distribution

senior siebel analyst

bpost

2007-5 - 2011-6 · 4 yrs 2 mos

* Very good knowledge of * Service Management * Partner Relationship Management * Campaign Management * Sales Force Automation * Contract Management

freelance business and functional analyst with knowledge of siebel and oracle

damaske

2011-4 - Present · 15 yrs 6 mos

* Specialized in: * Business Process Improvement * Change Management * Implementation of new IT tools (Oracle Finance, Siebel CRM, SAS ABM) * Working as a liaison among stakeholders in order to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems. Fast understanding business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals.

freelance activity based costing implementor

cgs

2012-7 - Present · 14 yrs 3 mos

Functional analyst for consolidation and accounting department and responsible for creating the logistics Activity Based Costing model in SAS ABM tool (and SAS Enterprise Guide)