Sabrina F.

• L1 support to customers and partners making use of CrowdStrike's cybersecurity solutions. • Analysis and resolution of technical cases involving the Falcon platform, with emphasis on the Endpoint Security and Exposure Management modules. • Interdisciplinary interactions encompassing technical and product managers, L2 support, engineering and sales for a holistic approach to cases.

• L2 support, aiding CX teams in tickets about security aspects of platform modules. • Triage of vulnerability reports forwarded to the security team. • Creation and maintenance of security incident response runbooks.

• L2 support, aiding CX teams in complex scenarios involving the Checkout module. • Documentation of product funcationalities and troubleshooting workflows. • Interface with security teams, testing the product for vulnerabilities and providing detailed reports on any potential findings.

• L1 support for VTEX customers and partners, including merchants, payment providers, marketplaces, implementation agencies, integration hubs and developers. • Analysis and resolution of technical cases involving front-end and back-end VTEX IO applications, integrations with external systems, and various platform modules. • Satisfaction rate of 100%, with 348 ratings across 2506 assigned tickets. • Highest score in internal vulnerability hunting campaign.