Sabina-Maria (Stan) Matei

Elevating the Pharma & Beauty & Pets category , working with retails such as Help Net, Farmacia Ana Maria, Drogheria Occidentala, Sabon, Secom, Yves Rocher, Animax and Maxi Pet.

Managed and grew a portfolio of brands such as Mastercard, Libra Bank, ING, BAT, PMI, JTI, Froneri by supporting ongoing campaigns and identifying new opportunities to drive visibility and performance. Prepared performance reports in Looker Studio, analysed campaign results, and highlighted the business impact of Glovo Ads to internal and external stakeholders.

Operations management - Plan, conduct and manage courier operations and processes - Support all Bolt's Food Delivery operations in the city Review key operational metrics - Utilisation rate, rejected orders, online hours, delivery time - explore, analyze and share real-time business analytics via Looker database Communications - proficiency level - CleverTap, Mailchimp, Zapier, Infobit Establish how many couriers a city needs - Setting the targets of the required supply and finding new ways to get as many couriers active on the platform - analyzing and setting up different campaigns/ bonuses, analyzing the competition and its competitive advantage Developing and executing strategies - Courier incentives, churn prevention, improving delivery times, managing undersupply and oversupply.

Calling/meeting leads - Professionally work through thousands of leads. Couriers onboarding Provide first and second level support Handling courier quality checks to assure that we keep it high as possible. Handling fleets performance weekly/monthly checks Making sure new implemented procedures are known and understood by couriers/fleet admins.

Working closely with the local operations teams to streamline relevant processes Supporting the local operations teams in local initiatives that contribute to supply growth, quality and compliance

Placing guests orders Serving drinks and food Advising on menu items All around - Jansz., Pulitzer Garden, private dining and banqueting

Responsible for welcoming our guests and delivering a memorable experience Seating guests in the restaurant Managing the wardrobe Taking orders from guests for in-room dining Serving drinks and dishes Constantly in contact with the guests over email and phone calls about their booking

This youth exchange brought together 36 participants from 6 countries: Portugal, Poland, Estonia, Spain, Italy and Romania and the aim of this was developing the skills and competences relevant to tackle social exclusion, thus fostering active participation of excluded and marginalised groups.

- two-week practical training stage - involvement in different activities that ensure basic hospitality services such as accommodation and restaurant

Besides being in this team, I also participated in the Freshman Debate Tournament, in order to develop my democratic spirit and my communication skills.