Saadi Almarshedi

Department: Appeals and Complaints (under Customer Service & Compliance) Responsible for overseeing the strategic management of all appeals, complaints, and inquiries received by the Ministry.

1. Develops and implements a comprehensive communication strategy for the organization. 2. Ensures compliance with organizational media guidelines and procedures. 3. Continuously analyzes the results of media work and measures its effectiveness to identify new opportunities.

1. Design and execute communication strategies with consumers and customer service through multiple platforms to address consumer complaints and protection issues. 2. Establish objectives, analyze data and measure performance to provide continuous improvement and ensuring the provision of high-quality services. 3. Develop and maintain effective relationships with all relevant parties involved in consumer protection issues. 4. Ensure that all contracts, legal agreements, and other documents related to the center are up-to-date, accurate, and in compliance with applicable laws and regulations.

1. Manage the daily operations of the customer service department to meet customer needs and organizational goals. 2. Ensure customer service representatives are properly trained and able to provide excellent customer service. 3. Develop and maintain customer service policies, procedures, and standards. 4. Analyze customer service data and metrics to identify areas for improvement and implement necessary changes.

1. Answering customer inquiries and resolving complaints through various channels such as phone, email, and social media. 2. Providing accurate and timely information to customers regarding flights, bookings, and other related services. 3. Processing reservations, cancellations, and changes to existing bookings. 4. Handling payment transactions, refunds, and billing inquiries.

Bachelor of Business Management is a degree program designed to develop students in the field of management and master the important skills and concepts necessary to effectively manage business operations. This major covers various branches in the economic field including general management, marketing, human resources, information systems and finance. It also aims to develop entrepreneurial skills and craftsmanship necessary for managing small, medium, and large-scale businesses. The program includes practical training in organizations and companies, practical lessons in strategy and business development, team leadership, customer relationship management, innovation, data analysis, and more, to enable students to turn theoretical concepts into practical skills for successful business management.