Saad Lamtaib
IT Analyste Support @ Capgemini
About
IT analyst support , With experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues. Skilled in aligning end-user needs with long- term resolutions to complex IT challenges.
Morocco
Casablanca Metropolitan Area
Computer Networking
TeamViewer, Technical Support, Help Desk Support, Troubleshooting, Active Directory, Customer Service, Microsoft Office, Software Implementation, Computer Hardware Installation, Computer Repair, Computer Networking, Network Administration, Operating Systems, System Administration, Windows Server, HSE , Windows, Linux, Mac, ITE
Experience
IT Analyste Support
Capgemini
Casablanca Metropolitan Area
Resolve system and network issues IT asset management Casablanca, Morocco Manage open requests from collaborators Add users to a system and ensure credential information Support applications as needed Troubleshoot machine problems (software and hardware)
Information Technology Operations Support
TE Connectivity
Tanger-Tetouan-Al Hoceima, Morocco
•Install and configure network components •Monitor and maintain computer systems and networks •Troubleshoot system and network problems •Support applications as required •Add users to a system and ensure credentialing •Manage open customer requests •Establish working relationships with end-users •Ask questions to diagnose a problem •Recommend problem-solving steps •Train users on how the technology works •IT assets management
Operator
PROMECO ENGINEERING
Ksar es-Seghir, Tanger-Tetouan-Al Hoceima, Morocco
Adjustment of parameters for the proper functioning of scanning machines. Diagnosis of electrical cabinets and APIs. preventive and curative maintenance of PCs, switches, routers; Establishment of level 1 and 2 maintenance work. IT and telecom management: PCs, servers, telephony, printers, cameras, clocks, intersite and internet connections
Education
ENSET Mohammedia
Administration and cyber security of computer systems and networks
ISTA NTIC SAFI
Technicien spécialisé en Réseau Informatique
Saad Lamtaib's Contact Information
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