saad baqai

enterprise design specialist manager

About

CRM,Order Management and Fullfilment Expert at Zain KSA. Location: Pakistan; Industry ..... Hasham Qazi. Integration Architect at Saudi Telecom Company ... Radio and BTS engineer at Zain KSA ... BSS Consultant at IBM Saudi Arabia...

Country

pakistan

City

pakistan

Industry

telecommunications

Skill

integration, telecommunications, solution architecture, bss, oracle, team management, siebel, crm, tibco, data migration, testing, architectures, open source software, architecture, business analysis, product management, gsm, project management, provisioning, business intelligence, release management, eai, software development, enterprise architecture, requirements analysis, vendor management, business support system, project portfolio management, pre sales, it service management, vas, mobile devices, customer relationship management, software project management, pl/sql, etom, itil, soa, team leadership, businss analyst, tibco administration, bss solution architect, value added services, troubleshooting, business process, billing systems, service delivery, siebel adminstration, billing administrator, crm expert

Experience

crm architect

telenor

2009-1 - 2012-7 · 3 yrs 7 mos

bss expert-it project manager,bss solution architect pmp,togaf,siebel core consultant

telenor

2012-8 - 2014-11 · 2 yrs 4 mos

crm and middle ware administrator

telenor

2005-12 - 2009-1 · 3 yrs 2 mos

A Senior IT BSS/OSS (Billing, CRM, Provisioning, mediation) Specialist with a vast experience of Telecom Business Support IT systems including Siebel, Tibco, Intec Single View and MCR. Also Able to work on own initiative and as part of a team. Act as CRM/Middleware Team lead and managing team of CRM. Responsible for Siebel and Tibco application Administration/ maintainance including server installation/version upgrade,patch promotions,Component deployment,EMS server deployment,EAI Integrations and BW deployments,CTI Deployment/Configurations.Network elements configurations and their integrations. Specialist in MNP Process flows, Involved on the technical Implementation of the MNP Gateway and its integration with OSS/BSS/Network Systems and followed up the technical work with OSS MNP Vendor and OSS vendors.

billing and mediation administrator

etisalat-ufone

2004-8 - 2005-12 · 1 yr 5 mos

* Maintenance and Operations of Intec Single View Billing product that include Billing, rating, report generations, patch installation, Application installation, trouble shooting of different issue etc. * Administrative activities of billing system like Tariff changes, Tariff functions changes, rating functions changes, testing of releases ,configuration changes and different change request for Billing Application. * Script writing for generating different reports in Single View. * Testing/Analysis of CDRs coming from mediation Device/Switch. * Operations & administration of Nokia Siemens mediation device known as MCR.

enterprise design specialist manager

mobily

2017-6 - Present · 9 yrs 4 mos

senior enterprise and crm solution designer

mobily

2014-11 - 2016-2 · 1 yr 4 mos

* Working as Senior Solution Architect for design the requirement of complete IT-Enterprise particularly related to CRM focused projects. * Looking after complete Solution Design of different Change Request coming from Business Segment. * Provide HLD and LLD for each application interface. * Responsible for demonstration of different technologies, planning of the Enterprise roadmap ,execution of it and aligning it different strategic projects. * Worked in the role of Vendor Management part.