Saachi Dholakia

• Providing essential technical support to students and staff, honing my troubleshooting skills and fostering strong communication abilities. • Working alongside a diverse team, I thrived in a collaborative environment, tackling complex IT challenges. My involvement in various IT projects broadened my understanding of infrastructure management. • This experience has equipped me with valuable skills and a deep appreciation for IT support in educational settings, paving the way for a promising career in information technology.

• Collaborated with stakeholders to gather, analyze, and document business requirements, leveraging the ServiceNow application to ensure alignment with business expectations and streamline processes. • Analyzed and presented findings from NHTSA data on Tableau to determine the need for implementing four mirrors on trucks to reduce accidents by 23%. • Designed comprehensive workflow diagrams and process documentation using Microsoft Visio to upgrade the MassDOT website plugins, which streamlined and improved user experience by 20%.

• Orchestrated collaboration between three outsourced teams (technical, creative, and media) and management to prioritize product requirements. • Revamped social media algorithms, increasing engagement by 7.25% in 2 months. • Conducted beta testing on Play Store and delivered a comprehensive bug report to enhance the app's user experience.

Petzzco is a startup that focuses on the daily care of pets and stray animals.

• Coordinated with the marketing team to produce monthly reports on the growth of the brand. • Led events to create brand awareness which increased sales for products by 3.8% in the college.

• Conducted data gathering and cleansing from CRM and ERP systems using SQL and Excel, reducing reporting inconsistencies by 35%. • Created interactive Power BI dashboards to track operational KPIs, which helped executives reduce weekly review time by 40%. • Collaborated with cross-functional teams to define data requirements, and designed data dictionaries to standardize metrics across departments.

• Founded and chaired DataZen, led a council of six data science enthusiasts, and organized a 24-hour Kaggle hackathon with 600 student participants. • Organized college events with the Dean, including a global seminar with deeplearning.ai (350+ attendees), and applied data science in a house price analysis project.

Worked on increasing the company's reach through social media. Created digital post alongside their blog and webpage.

BA882 D1 Deploying Analytics Pipelines BA820 Unsupervised and Unstructured Machine Learning BA830 Business Experimentation and Causal Methods BA865 Advanced Analytics Topics BA885 D1 Advanced Analytics 2 (tackle practical problems like targeted advertising, optimizing warehouse locations, and allocating medical resources during a pandemic) BA775 Business Analytics Toolbox BA810 Supervised Machine Learning BA875 Operations and Supply Chain Analytics BA840 Data Ethics