S M Khairuzzaman PMP®, ACMP

• Lead business development and market expansion initiatives across Bangladesh and Nepal. • Drive revenue growth through channel partners, distributors, and strategic alliances. • Build and manage relationships with banks, fintechs, government entities, and enterprise customers. • Promote SZZT's Smart Banking, POS, Self-Service, ATM/CDM/CRM, and Digital Payment solutions. • Identify new business opportunities, develop partner networks, and support project acquisition. • Collaborate with SZZT headquarters and local partners to execute regional growth strategies. • Drive channel sales, partner enablement, and market penetration to strengthen SZZT's presence in the region.

• Led the introduction, business development, and market expansion of Telpo Smart POS and Android Payment Terminal solutions across Bangladesh. • Managed strategic relationships and coordinated directly with Telpo (China) for product certification, customization, localization, testing, and deployment. • Drove business growth by identifying new opportunities, developing partnerships, and supporting customer acquisition initiatives. • Managed the deployment of POS, QR Payment, NFC Payment, and Merchant Acquiring solutions for banks, fintech companies, payment service providers, and enterprise customers. • Collaborated with Telpo's product and engineering teams to align solutions with local market requirements, regulatory standards, and customer expectations. • Supported Visa and Mastercard integration projects and payment application implementation on Android POS platforms. • Built and maintained strong relationships with banks, financial institutions, fintech organizations, and technology partners. • Prepared technical and commercial proposals, participated in tender processes, and supported project acquisition activities. • Conducted product demonstrations, customer presentations, partner enablement, and solution consulting engagements. • Led cross-functional teams including software development, QA, implementation, technical support, and business development to ensure successful project delivery. • Coordinated end-to-end project execution, from solution design and integration to deployment and post-implementation support. • Contributed to revenue growth and market penetration through strategic planning, partner engagement, and solution-driven business development.

* Craft compelling technical solutions for clients, conducting a symphony of products and services. * Collaborate with the sales team to understand client needs, harmonizing technology to create bespoke proposals. * Provide expert advice on the technical aspects of the product, helping clients understand the intricacies and benefits. * Ensure that the project plan aligns with the technical solutions proposed during the presales phase. * Ensure the project progresses according to the orchestrated timeline. Make adjustments when necessary to maintain the rhythm of project milestones. * Utilize Microsoft Teams for seamless communication and collaboration. * Ensure effective communication with stakeholders through Microsoft Outlook.

Project Planning and Tracking: • Proficiently coordinate internal resources and collaborate with third parties/vendors to ensure seamless execution of multiple projects, achieving excellence in every endeavor • Engaging with both internal and external stakeholders, adeptly addressing loose ends, resolving conflicts, and ultimately ensuring successful and timely project delivery. • Update project schedules and resource allocation as needed. • Track project progress and ensure that tasks are on schedule. • Identify and address deviations from the project plan. • Team Management: • Hold daily or regular team meetings to discuss progress, challenges, and goals. • Assign tasks to team members and ensure workload is balanced. • Provide guidance and support to team members. • Address any issues or conflicts within the team. • Communication and Stakeholder Management: • Communicate with clients, stakeholders, and other project teams. • Provide project updates and address client concerns. • Manage expectations and ensure alignment between project objectives and stakeholder needs. • Risk Management: • Identify potential risks to the project. • Develop risk mitigation strategies. • Monitor and assess project risks. • Take proactive measures to prevent or minimize risks. • Quality Assurance and Testing: • Ensure that software development and testing processes adhere to quality standards. • Review code, test plans, and test results. • Coordinate with quality assurance teams to resolve defects and issues. • Resource Management: • Allocate resources effectively to meet project goals. • Manage the availability of team members and other resources. • Identify and address resource constraints. • Documentation and Reporting: • Maintain project documentation, including project plans, status reports, and meeting minutes. • Prepare and distribute regular project status reports to stakeholders. • Document project decisions and changes.

Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. • Meeting with project team members to identify and resolve issues. • Identifying and developing new opportunities with clients. • Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. • Conducting post-project evaluation and identifying successful and unsuccessful project elements. • ERP project oversight • Plan and implement projects • Help define project scope, goals, and deliverables • Define tasks and required resources • Collect and manage the project team • Manage budget • Allocate project resources • Create a schedule and project timeline • Support and direct team

Resolving key client issues and complaints • Developing a complete understanding of key account needs • Anticipating key account changes and improvements • Strategic planning to improve client results • Investigate, finalize, and present project scope to technical and non-technical stakeholders • Assist with UI designs and example output to confirm the scope • Effectively estimate resources, budgets, and milestones • Work with stakeholders on business cases and project presentations • Create and maintain all project documentation and logs • Communicate effectively and constantly to build effective relationships and ensure project success • Highlight project risks and opportunities, and flag exceptions when they occur • Own project costs and budgets including reporting • Manage internal, external, and 3rd party teams • Oversee projects to completion, on time, and within budget • Verify development output matches project requirements • Ensure that all projects follow legal requirements

Requirement analysis, produce project estimates, determine appropriate architecture & technical solutions • Lead the team and manage the project • Written and Verbal direct communication with clients • Writing and maintaining program source code to meet system requirements • Design database schema and write SQL queries • Compiling, debugging, testing, and fixing application issues • Version control and release management. write, maintain, and update the project’s technical documentation and user manual

Analyze, design and develop tests and test-automation suites. Design and develop a processing platform using various configuration management technologies. Test software development methodology in an agile environment. Provide ongoing maintenance, support and enhancements in existing systems and platforms. Collaborate cross-functionally with data scientists, business users, project managers and other engineers to achieve elegant solutions.

Monitoring and maintaining ERP Software Systems, resolving user issues, giving updates with the given solutions • To resolve all complex and normal issues follow the diagrams and written instructions provided by the management

I have successfully completed the Advanced Certification Program (ACP) from the Institute of Business Administration (IBA), a highly respected program designed to equip professionals with cutting-edge skills and advanced knowledge in [mention relevant field, e.g., business strategy, leadership, finance, etc.]